Client: MultipleIndustry: Business Process OutsourcingDepartment: MIS & Bi- Manage Business Intelligence and Management Information Systems.- To establish Key Performance Indicators (KPIs) and a performance framework across all domains.- Engaging in daily custom reporting and ad-hoc tasks through deep dive analysis to assist management in decision-making.- Thorough attention to detail combined with an analytical mindset to resolve intricate issues.- Develop impactful profit analysis business models utilized in daily decision-making by the management.- Implemented mechanization for invoicing processes for both receivables and payables.- Examine discrepancies in client billing within reports that are affecting revenue flow.- Generating dynamic sales projections by analyzing historical trends to create revenue forecasts.- Collaborated with internal auditors and proposed enhancement strategies based on identified findings affecting business operations.

- Deliver daily, weekly, and monthly performance reports to management for all domains.- Optimized and enhanced reporting procedures for key clients.- Deploy KPIs that have a direct influence on our business needs and performance management.- Enhanced reporting and application optimization recommendations (Business Requirement Document) for enhancing the in-house portal.- Collaborated with internal auditors and proposed enhancement strategies based on identified findings affecting business operations.