• Zendesk Administrator• Support Platform Tools Administrator (Five9, Metabase, FlowEQ, Ada Chatbot). • Developing automations and solutions in Zendesk, Zapier, Slack and other platforms. • Developing AWS Serverless Solutions for Customer Ops and Workforce Management (WFM).

● UAVinity is a startup incubated at NIC LUMS. Focusing on providing Drone based Mapping, Surveying and Inspection Services for various industries.● Won the bid and executed a project with Urban Unit Punjab for Drone based scientific analysis of Lakhodair landfill site, for the first time in Pakistan.● Worked on a project with Urban Unit Punjab for Crowd Monitoring and Analysis with aerial video during COVID19 Lockdown.

• Zendesk Administration of a complex multi-brand instance for a team of 150+ support engineers supporting 60+ software products. • Administration of services such as AWS Connect, OpsGenie and others used by Central Support Team.• Designing automations and triggers for optimizing complex support processes and effectively routing tickets and getting them resolved in a timely manner. • Troubleshooting issues in a timely manner to ensure smooth operations of the team.• Worked on… Show more • Zendesk Administration of a complex multi-brand instance for a team of 150+ support engineers supporting 60+ software products. • Administration of services such as AWS Connect, OpsGenie and others used by Central Support Team.• Designing automations and triggers for optimizing complex support processes and effectively routing tickets and getting them resolved in a timely manner. • Troubleshooting issues in a timely manner to ensure smooth operations of the team.• Worked on platform simplification and reduced automations and processes by 40 percent making system more efficient Show less

● UAV based Mapping and Aerial Imagery collection● Collected field data and co-related with NASA Satellite Imagery analyzing impact of rice paddy burning on Smog

● Led a team of 6 students to participate in UAV Challenge Medical Express 2018 held in Australia and qualified for first time in Pakistan.● Worked as Team lead, coordinating a complex project consisting of 3 separate final year projects as well as a master's thesis, involving various fields such as Robotics, Computer Vision, Avionics Systems Design, Networking and RF Design.● Worked on Drone Design, Avionics Design, Development, Testing and Integrating other sub-projects into the main… Show more ● Led a team of 6 students to participate in UAV Challenge Medical Express 2018 held in Australia and qualified for first time in Pakistan.● Worked as Team lead, coordinating a complex project consisting of 3 separate final year projects as well as a master's thesis, involving various fields such as Robotics, Computer Vision, Avionics Systems Design, Networking and RF Design.● Worked on Drone Design, Avionics Design, Development, Testing and Integrating other sub-projects into the main project Show less

● Designing UAVs for Precision Agriculture, Forestry and Aerial Mapping.● Worked on Designing, Building and Operating Aerial Mapping Drones and deployed a pilot project with Nestle SarSabz Farms.

● Winner of Game of Drones Competition of NERC'16● Designed, Built and Flew a Drone capable of flying through an obstacle course in shortest time without any crashes

● Management of Computer Labs consisting of 200+ systems and providing Customer Support to Students and Faculty at IT Helpdesk.● Helped with setup of lab systems, image deployment, network setup and helpdesk support.

● DAAD funded research trip to University of Siegen, Germany.● Worked on use of robotics in Precision Agriculture with a focus on development of Aerial Robotics systems.