Bilal Akhtar Email & Phone Number

Lima, Peru

Lima, Peru

• Project Management• Account Manager of Interbank, Prima AFP, MiBanco among other clients.• Work in-sync with Innovation Team.• Liasing between end-client (in Peru) and development team (Dubai / Karachi), requirement gathering, beta testing, feedback collection / observations, bug identification and report and coordination of everything in between including the time-zone difference to throw in a little challenge.• Negotiation with the end-client to achieve and set clear and realistic expectation. Project management.• Creating transparent processes between Peru and Karachi Offices. Ensuring things get done in time.• Managing the monthly budget for Wavetec Peru SAC.• Over-looking support team. Ensuring that SLA (Service Level Agreement) with client is met. Review support team performance.• Assisting in sales process with requirement gathering and feasibility of delivering a project.• Working with the core product on a variety of platforms such as Linux Slackware / Ubuntu / Microsoft Servers, Microsoft SQL 2008/2012/2016, well-versed with Microsoft Office tools including Microsoft Visio and Microsoft Project.

Karachi, Pakistan

• Involved indirectly with Sales department for assisting in completing proposals, handled the technical side of the proposals.• Liasing heavily between end-clients and development team directly / indirectly for requirement gathering and creating the feasibility report.• Providing second-tier support whenever and whereever required.• Ensuring that the Agile process mthodology is followed for the new developments.

Karachi, Pakistan

• Responsible for the deployment of Projects and released products.• Handling reported issues and providing immediate support for its resolution.• Finding solutions to the new requirements.• Efficiently manage the technical queries raised from the clients and other departments as well. • Coordinate and communicate with the clients in getting the issues / tasks done.• Assisting Technical Writer in making the user manuals.• Support team members in setting up the testing environment.• Provide assistance to other Support Engineers in resolving the issues.• Provide training of the products to Customers and other CSEs across all regions.• Taking ownership of the assigned work and get the work done in an efficient manner.

Karāchi, Sindh, Pakistan

• Tier 1 Technical Support• The most exciting and fast-paced experience with the biggest private television network in Pakistan.

Master'S Degree, Antropología Visual

Bachelor Of Engineering (B.E.), Computer And Information Systems

Education record