System Support Analyst
Implemented a new office-wide inventory tracking process for IT hardware and software resources, resulting in an opportunity-cost savings of 20%Configured and installed more than 500 user accounts with associated permissions, groups, and security settings to improve safety of user dataSuccessfully troubleshooted various client issues, ranging from network connectivity problems to software installation issues on a wide variety of devicesConfigured, maintained and updated desktops, laptops, and other peripherals with latest versions of hardware and software updates