Bilal Ghous Email & Phone Number

- Global administrator for Microsoft 365 and cloud administration tools. (Entra AD, Active Directory, OU and GPO management)- Assist with maintaining and supporting Azure, AWS, and VMware infrastructure- Perform regular backup operations and implement processes for Data Loss Prevention- Maintain infrastructure by evaluating performance issues including.

Focused support on integrating new users of acquired organizations for an international insurance firm Receives contacts through multiple channels; records incident or request details in a ticket; updates owned tickets; analyzes, resolvers or elevates to resolver Create new distribution groups and assign permissions accordingly Validate end users and.

Mississauga, Ontario

• Provided extensive technical support for Microsoft Azure and Exchange, O365 Cloud, XMedius Cloud, ERP, CRM, VPN, Citrix, MDM, Active Directory (Group Policy and User Profiles), DNS, DHCP, Avaya, Applied Systems and etc…
• Was the first point of contact assisting customers in troubleshooting while providing appropriate solutions, and available substitutions pertaining to future incidents.
• Able to troubleshoot and rebuild Citrix/VDI and Exchange profiles
• Resolved over 3000 tickets ensuring FCR >90% at all levels while maintaining the highest CSAT score in face of difficult customer situations.
• Performs account management and maintenance for various applications and systems configured in Active Directory assisting in M&A on company mergers
• Follow all standard operating procedures (SOP) through the effective use of Knowledge management whilst communicating with resolver teams on escalations

71 Rexdale Blvd.

 Performed access control for the area and audit security inspections throughout the buildin Ensure security protocol compliance throughout the building while following post orders while delivering a high level of customer service to members of the public, and company contractors Trained and supervised 19 security colleagues on C-cure 9000 Monitoring &.