Bilal Ghous Email & Phone Number

- Global administrator for Microsoft 365 and cloud administration tools. (Entra AD, Active Directory, OU and GPO management)- Assist with maintaining and supporting Azure, AWS, and VMware infrastructure- Perform regular backup operations and implement processes for Data Loss Prevention- Maintain infrastructure by evaluating performance issues including availability, utilization, throughput and latency- Install and upgrade computer components and software, manage virtual servers, and integrate automation processesEnsure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions- Ensure that networking and Linux fundamentals are applied for modem and meter configurations. Configure Cisco ASA firewall for VPN Configuration. - Supporting the provisioning, and procurement of software license new/renewals and hardware- Implement open source technologies to accelerate development and used for business needs- Implemented and Configured Wazuh Security Monitoring: Spearheaded the integration of Wazuh, an open-source security monitoring solution, to enhance the cybersecurity framework of the business

Focused support on integrating new users of acquired organizations for an international insurance firm Receives contacts through multiple channels; records incident or request details in a ticket; updates owned tickets; analyzes, resolvers or elevates to resolver Create new distribution groups and assign permissions accordingly Validate end users and assign tickets to the Architecture team to create attribute-based access control and provide access to HUB’s internal systems for the users Report to Integration Program Director and MAI Integration Management on performing services for an acquisition

Mississauga, Ontario

• Provided extensive technical support for Microsoft Azure and Exchange, O365 Cloud, XMedius Cloud, ERP, CRM, VPN, Citrix, MDM, Active Directory (Group Policy and User Profiles), DNS, DHCP, Avaya, Applied Systems and etc…• Was the first point of contact assisting customers in troubleshooting while providing appropriate solutions, and available substitutions pertaining to future incidents.• Able to troubleshoot and rebuild Citrix/VDI and Exchange profiles• Resolved over 3000 tickets ensuring FCR >90% at all levels while maintaining the highest CSAT score in face of difficult customer situations.• Performs account management and maintenance for various applications and systems configured in Active Directory assisting in M&A on company mergers• Follow all standard operating procedures (SOP) through the effective use of Knowledge management whilst communicating with resolver teams on escalations• Communicating with clients at all levels of technical and non-technical skills sets.• Achieved Top Performer of the Year in 2019 for having AHT of 12minutes and over 95% of customer satisfaction results• Awarded with opportunity to become an onboarding coordinator • Support end-users with various applications such as Windows OS, Citrix, MS Office, networking environments, ERP, CRM, MDM (mobile device management), Internet applications including Internet Explorer, Google Chrome, Internet connectivity methods, and virtual private network (VPN).• Used Active Directory and Microsoft Exchange Server to onboard new user accounts, and apply permissions, contact information, passwords and assist them with getting new applications running.

71 Rexdale Blvd.

 Performed access control for the area and audit security inspections throughout the buildin Ensure security protocol compliance throughout the building while following post orders while delivering a high level of customer service to members of the public, and company contractors Trained and supervised 19 security colleagues on C-cure 9000 Monitoring & Administration, and site-specific training Oversee the investigation and response of various emergency situations such as two fire alarms which saved the client’s constructions costs and work information Ensured communication between shift guards are concise and detailed