Bilal Khan Email & Phone Number

Milton, Ontario, Canada

-Handle prescription pickup and filling-Assist customers with over-the-counter items

Milton, Ontario, Canada

Milton, Ontario, Canada

• Act as team lead by providing direction to Fulfillment Associates by delegating tasks, training, providing coaching, and offering feedback to associates• Self-driven to create features on the salesfloor effectively; features are placed according to the department and by price point, taking into account seasonal changes and adapting to changes quickly• Finalize trailers to adjust inventory counts and verify high-cost items are received to reduce shrinkage

Milton, Ontario, Canada

• Built strong relationships with customers demonstrated through above-average customer feedback through surveys by assisting customers with product and purchase questions, suggestions, and advice• Given responsibility to work in many departments including electronics, online grocery, and customer service• Received employee of the month consistently by demonstrating high levels of sales and exceptional customer service including leading the sales staff to adapt to online services• Effectively communicated with team to implement more efficient end of day closing processes and voluntarily stayed late to finish any work still needing to be done• Began working as an acting customer experience manager in November 2021, completing all management responsibilities and tasks• Took leadership in leading a small team to work overnight to prepare the store for yearly inventory counts

Waterloo, Ontario, Canada

- Deploy software to various departments within Sun Life- Delete old collections and deployments from Microsoft Configuration Manager- Assist in repairing Windows registry errors such as .pol file error and illegal characters in non-compliant Windows machines- Given responsibility to manage Jira Kanban board including adding new cards, editing filters, creating new views to help manage projects better- Assist the Cloud Operations team with access key management in AWS- Data analysis and creating reports for the director of software delivery to improve delivery times- Leading weekly meetings to discuss updates and progress on current issues on the Kanban (Jira) board with the director of software delivery and senior delivery oversights