- Hired to establish an ICT/ERP department, hire specialists, and provide leadership for a multi-million-dollar project in Aqaba, Jordan, for a group of 28 diverse enterprises in retail, sports, food and beverage, hospitality, and real estate to achieve digital transformation and ERP projects.- Established IT Governance framework, Enterprise Architecture project, and developed a five 5-year digital transformation strategy for acquiring and maintaining technology solutions in alignment with business strategy.- Designed, enhanced, and automated business process cycles and increased efficiency 30% by successful implementation and continuous development of SAP ERP system for various business functions - Finance, Banking, Sales and CRM, Manufacturing, Supply chain, MRP, and more for a better efficiency and effectiveness of the operation in coordination with business units’ owners.- Reduced operations time by 90% by builgin an integration framework between ERP system and other Operation systems (utilities billing, PixelPoint POS, SAP CCO, web portals) to reduce data redundancy, enhance operations and transactions automation.- Enhanced IT operation management by implementing PAM and operation management solutions - Generate revenue by outsourcing the Data Center Management, ICT operations, and project infrastructure to offer ICT services to Ayla residences, retailers, and hotels with a leading telecom operator through a minimum guaranteed revenue share model.- Optimized and reduced OPEX and CAPX budget by 30% by setting department annual plans, and monitoring spending on projects and IT operations.- Increased ICT security maturity level and awareness 80% by leading the preparation and implementation of ISO 27001, applying physical and logical controls, conducting required yearly penetration testing and vulnerability assessments.- Established outsourced SOC – IT Security Operation Centre -, threat intelligent and SIEM solution.

HR Manager - Acting

- Reported to the General Manager and led five resources to operate IT needs for multiple multi-million projects in Jordan, Libya, KSA and USA.- Supported defining IT policies and Procedures for improvement of the department efficiency.- Managing reorganization of the IT department by hiring a new team and propose required business solutions, writing and applying policies & procedures.- Responsible for enhancement of the IT infrastructure of the Group while ensuring high level of security for IT infrastructure and solutions.- Involved in preparing suitable RFP for and study/analyse/customize/select/choose the proper vendor for deployment of the ERP solution.- Spearheading proposition, evaluation, and implementation of new solutions to enhance and improve business processes along with backup strategy and solution.- Performed daily team administration routines as well as team development and people management activities to improve team productivities.

Reported to the General Manager/Owner and led a team of 5 resources managing group IT department for a multi-million investment company which have power generation plants and cement factory in Iraq and cement factory in Sudan, implementation of ERP solution, implementation of CCTV and physical Security solutions, proposing an IT Master plan/solutions to enhance business and productivity

Reported to the CEO and led a team of 8 resources to setup the new department and promote it within TAGITI wide range of services to offer, IT Audit services, IT infrastructure consulting, but not limited to Business Continuity Management (BCM), information Security Management System (ISMS) in addition to the infrastructure consulting from IT systems and networks along with prepare/review of proposals, clients RFPs, consulting and audit reports.• IT Strategy for His Majesty King Hamad Bin Isa Al Khalifa E-City, Bahrain (TAGITI)• Implementation of ISO27001 at Jordan Kuwait Bank (TAGITI)• System Audit for a couple of brokerage companies in Jordan (TAGITI)• Development of Service Level Agreements (SLA) for Shura Council of Bahrain (TAGITI)• Audit and advice of five-star international hotel infrastructure installation (TAGITI)

• Implementation of VPN solution to enable secure connection between headquarter and remote offices (TAGORG)• Designed, implemented the network infrastructure and systems required for the Internet solutions (TAGORG)• Designed & Deployed the Data Centre Security and connectivity by installing state-of-the-art security solutions based on Cisco products (TAGORG)• Redesign, enhance and upgrade the headquarter network that consist of five buildings connected together (TAGORG).

• Design & implementation of LAN, WAN and Internet Services Infrastructure (Batelco)• Deployed, configured and managed newly established POPs (Point of presence) in different areas (Batelco)