Passionate about creating consistent, positive customer experience culture at the core of organizations to generate sustainable, profitable business growth and brand value.Competencies:• Call centers startup & excellence in execution, Workforce Planning, Quality Assurance, Diverse service operations, and analytical & reporting (MIS).• Problem solving and decision making, Strategic Planning, People Management, P&L, forecasting, and cost control optimization.A martial artist and chess player. Living according to two principles; discipline is the key to success and sharing knowledge with future leaders.