Currently working as Coordinator in IT &T Dte (Comm Cell)Jazz Corporate Account as SPOC (April 2019 - Present):• Managed 2,300+ connections, cutting billing costs by 15% and boosting service reliability and uptime by 20%• Implemented new communication protocols, enhancing response times and customer satisfaction by 25%Telephone Billing: • Managed Islamabad station’s telephone billing via SEAS, improving accuracy and reducing billing errors by 12%.• Compiled and analyzed telecom recovery data, producing monthly reports that improved recovery efficiency by 10% and enhanced financial forecasting.Tel Exchange Operations:• Oversaw Siemens HiPath PABX Exchanges (3500 & 4000), ensuring optimal performance and reliabilityMonitored and optimized field activities, boosting operational efficiency by 15% and streamlining event management

I worked as Academic Coordinator in Anatomy department.Coordination with PMDC, Bio-chemistry and Physiology depts

I worked as RF Engineer Level- III on NOKIA CMPAK Project. Have knowledge and experience ofDrive test of 3G,4G & observing parameters and Reporting.SSV, Cluster drive including Data Test, Call and SMS Test.Pre-Drive test, Post Drive test, Benchmarking.Customer complaints, Site audit.