Bilal Shafqat Pmp, Agile Certified Email & Phone Number

Lahore, Punjab, Pakistan

Delivery operations, Optimizing client project delivery, Focused on agile best practices and customer-focussed implementations pivoted around customer satisfaction, revenue generations, and margins

Lahore, Punjab, Pakistan

Delivery operations, Optimizing client project delivery, Focused on agile best practices and customer-focussed implementations pivoted around customer satisfaction, revenue generations, and margins

Sydney, Australia

This is what i bring to table.........Engage with Businesses, SMEs and Startups in 3 sprints • Immersion – Understand current state• Ideation – Explore future state• Envisioning – Envision & PlanDelivery Centre of ExcellenceOrganisation's Transformation around Solution Delivery Distributed Solution Delivery (offshore/onshore) & Team Utilisation and OptimisationDefining Solution Delivery Operating model in alignment with key objectives around Customer Vision, Capabilities, Governance & Organization, Process & RoadmapsIntegrate portfolio of projects planned, timed and aligned to accelerate client transformation objectivesPortfolio and project health governance control and reportingEvangelize agility in technology delivery and marketing operations

Sydney, Australia

Guided successful delivery for ANZ-based client initiatives in Telecommunication, Security, and Property sectors with Agile and 6 weeks strategy sprints.Established delivery roadmap / inception till execution plans across multiple lenses for large enterprise clients in retail and property sectors across the Asia-Pacific region on various technology stacks, such as IBM Commerce platform, Sitecore, Adobe, and Salesforce.Introduced world class practice embedding process and operation procedures for group-wide distributed delivery model to maximise agility, efficiency, and profitability and ensure client satisfaction.Optimised operational efficiency through the continuous improvement of delivery-related systems and processes.Grew and managed international delivery capacity to align with the sales pipeline and the company's chosen markets and solutions.Leveraged Waterfall and Agile delivery methodologies to drive the successful rollout of E-commerce platform for global tyre manufacturer on Magento.Strategically engaged with clients to explore new opportunities regarding Business and Marketing Data Service on platforms, such as Adobe Test & Target / IBM Tealeaf / CXA / Sitecore / AWS / Mobility.Configured and introduced JIRA, Harvest, Pipedrive, Trello, and Asana as distributed delivery tools for ANZ and group-led projects.Ensured that all contractual deliverables are accomplished and specific metrics are achieved with effective use of all billable resources.

Shanghai City, China

Collaborated with IT Development teams from various delivery centers and multiple vendors to achieve on-time program delivery for various cutting-edge initiatives across the Asia-Pacific region within strict time and budget constraints and KPIs.Restructured APD Shanghai office around Agile delivery and Delivery & Technology hub for APD in Digital delivery space. Strategically developed and supported delivery roadmap and transformation strategy for global tyre provider in China for successful relaunch of WCMS / e-commerce platform / order management system deeply integrated with Tmall / AliPay and other tools.Guided the successful delivery of Mobile Applications for Standard Chartered Singapore and British Lion in collaboration with EY, employing numerous mobile frameworks and Agile delivery to ensure targeted outcome.

Greater Detroit Area, Usa

Delivered high-quality digital transformation consultancy to Ford Motor Company and potential new US / Mexico-based customers to strategically address their business-specific concerns and requirements through the integration of cutting-edge technologies and delivery methodologies. Led the implementation and integration of $8M Ford global digital transformation initiative in customer experience, technology revamp and growth marketing lenses for APAC region as managed service model.Explored profitable customer opportunities with regards to omni-channel customer experience, cloud development, mobile commerce enablement, customer retention and loyalty analytics, and social strategy.Managed and integrated deliverables from multiple offshore vendors (Earnest & Young – EY, WPP, Team Detroit, Team Blue, FISTI India, 3rd party contractors) and led offshore delivery centre in Manila and Shanghai

Melbourne Area, Australia

Authorship of product and IT digital transformation roadmaps that simplified the highlighting of key milestones during the creation of project deliverables and definition of project requirements, scope, duration, and costDevelopment and oversight to PMO alongside the senior leaders, handling the following functions:- Checking of current state of the PMO, including execution of process and project management maturity gaps analysis- Identification of opportunities during the development of the PMO governance; optimal scalable phases in alignment with project delivery methodologies; and scalable project life cycle capable of high-quality project delivery- Conceptualization and formulation of strategies for the implementation of a new PLC- Mentoring and coaching project managers being part of responsibilities as a senior project manager and trusted advisorTactical direction to overall project life cycle regarding the ECM, infrastructure and content migration, thus successfully completing application migration project from Singapore to Dearborn, Michigan data center, while working within limited time and three different time zonesUse of talents in strategically managing projects focused on process improvement and new functionalities/user experience which resulted to the following positive impacts:- Successful delivery of functional enhancements across new business change requests domain- Efficient management of multiple user experience layer refresh projects for vehicle launch initiatives- Enabling knowledge sharing associated with the implementation of offshore delivery strategy for Asia Pacific and Africa that led to successful delivery of IT programs worth $8M annually- Completion of work regarding functionalities interfacing with downstream systems- Initiation of innovative methods to automate the production support work that minimized manual intervention of production support staff

Melbourne Area, Australia

Provide and coordinate project management activities in Digital Strategy Applications space for Ford Motor Company in Asia Pacific and Africa Regions using typical waterfall and Agile methodologies.Responsible for project RACI (Responsible, Accountable, Consultative and Informative) matrix compliance during different phasesCommunicate effectively with business users and stake holders and provide technical support in the communication channel.Responsible for system analysis, high level solution design, Application development and upgradeResponsible for the preparation and review of architectural documents, Business Requirements, Technical design and system test plans as per Client SDM requirements and providing these technical documentation to System Administrators and Production Support teams to effectively support the Application.Involved in executing build process and following change management procedures for all functional/non functional changes to the Application.

Melbourne, Australia

Pivotal role in creating and submitting high-quality project documentation, such as business requirements documents; functional specifications; and use cases, wire frames / screen shots, and information architecture documentsFacilitation of meetings and workshops with clients to gather business and user requirementsDriving force in meeting both business and user requirements through proactive collaboration with technical teams throughout the systems development life cycle

Melbourne, Australia

Full accountability in planning, launching, and overseeing the tracking business of the company’s operations; which included system analysis, process improvement, and project coordination of Wintrac GPS-based vehicle and vessel tracking systemActive role in the application development and implementation of projects which involved the following:- Evaluation of business requirements and existing technical infrastructure- Development of business requirements and functional specification documents- Recommendation of required changes to the existing technical infrastructure; and- Coordination of full project life cycle up to after-sales service. Optimization of overall efficiencies by consistently meeting organizational objectives, including identification of appropriate ways in utilizing resources; communicating with stakeholders to ensure successful simultaneous development of several projects of installing tracking devices into vehicles and vesselsUse of troubleshooting skills in attending to problems associated with project delays, work in process, and scope creep while streamlining reporting, deployment, and after-sales service processes within the organizationGeneration of significant increase in consistency and 90% time reduction in preparing project status reports by training project support staff on best practice version control and configuration management methodsClear direction to assigned projects that led to more than 80% of deliverables within time, budget, and quality through Agile and Project Management Body of Knowledge (PMBOK) methodologiesEstablishment of a successful team and positioning of the company as a top 2 rank within the industry in the areas of system functionality, on-time project delivery, product quality, and customer satisfaction levels in less than a year

Melbourne, Australia

Managed the business analysis and programming elements of the company’s operations with responsibility for programming complex applications, ensuring Australia Post specifications and guidelines were adopted and maintained the company’s servers, PCs and network.Wrote programs for data extraction and manipulation and scripts in Java and industry specific language (PRES) for customer marketing campaigns, product launches or other information for end users including credit card and bank statements, utility bills and superannuation statements.Assisted the General Manager in client meetings by providing clients with information about the technical feasibility of new jobs.

Master’S Degree, Information Technology

Masters in Computer Science

Master’S Degree, Business Administration And Management, General

Masters in Business Administration