Bilal Shaikh Email & Phone Number

Mississauga, On, Ca

• Actively participate in client meetings, collaborating with stakeholders to understand requirements and expectations, and ensure all work is executed promptly and to client satisfaction.• Provide on-site, client-focused support for the Canadian Partnership Against Cancer, fostering strong relationships.• Streamline GPO management and transition to Intune, addressing client-specific requirements.• Implement and maintain Intune Apps and Configuration Profiles for optimized client… Show more • Actively participate in client meetings, collaborating with stakeholders to understand requirements and expectations, and ensure all work is executed promptly and to client satisfaction.• Provide on-site, client-focused support for the Canadian Partnership Against Cancer, fostering strong relationships.• Streamline GPO management and transition to Intune, addressing client-specific requirements.• Implement and maintain Intune Apps and Configuration Profiles for optimized client experiences.• Lead the migration from Skype to Microsoft Teams, enhancing client communication and collaboration.• Oversee the transition from On-Prem Active Directory to Azure AD, emphasizing client security.• Ensure up-to-date operating systems and applications for a seamless client IT environment.• Streamline employee, consultant, and vendor onboarding processes for company-wide client satisfaction.• Manage shared mailboxes, distribution lists, and security groups both On-Prem and in the Cloud.• Administer and delegate access to Microsoft applications, maintaining client accounts in the Office 365 portal for all Canadian Partnership Against Cancer staff. Show less

Toronto, Ontario, Canada

• Deliver client-oriented end-user support for enterprise and O365 applications.• Manage and maintain equipment, ensuring client needs are met.• Monitor helpdesk queues and SLAs to provide prompt client solutions.• Contribute to various projects, enhancing client experience.• Document processes and maintain documents using SharePoint to provide clients with up-to-date information.• Efficiently manage 3 call queues (200 calls per day) and 6 ticket queues (500) to ensure… Show more • Deliver client-oriented end-user support for enterprise and O365 applications.• Manage and maintain equipment, ensuring client needs are met.• Monitor helpdesk queues and SLAs to provide prompt client solutions.• Contribute to various projects, enhancing client experience.• Document processes and maintain documents using SharePoint to provide clients with up-to-date information.• Efficiently manage 3 call queues (200 calls per day) and 6 ticket queues (500) to ensure timely client issue resolution.• Create and refine work management processes in the ticketing system, prioritizing client concerns.• Actively participate in major projects, such as OCR integration and application testing, aiming to improve client experience. Show less

• Supervise 30 regular employees and 10 temporary staff to enhance client satisfaction.• Train new call center staff on in-house applications and customs-specific software, ensuring they provide top-notch client support.• Handle escalations and irate clients to ensure a positive client experience.• Collaborate with IT, Brokerage, and Credit teams to improve client service and team effectiveness.• Monitor the Heat Self-Serve program to prioritize client tickets correctly and meet… Show more • Supervise 30 regular employees and 10 temporary staff to enhance client satisfaction.• Train new call center staff on in-house applications and customs-specific software, ensuring they provide top-notch client support.• Handle escalations and irate clients to ensure a positive client experience.• Collaborate with IT, Brokerage, and Credit teams to improve client service and team effectiveness.• Monitor the Heat Self-Serve program to prioritize client tickets correctly and meet client needs. Show less