• Complex analysis of sales performance metrics which helps leadership to make key strategic decision on products and services.• Composing and analyzing different reports on daily, weekly, monthly and yearly basis including Dashboards, Revenue reports • Prepared strategic trend reports to measure KPI, Increased leadership focus on key Performance Indicators.• Actively coordinate with Back Office processing team to ensure on time processing of sales requests. • Confers with persons originating, handling, processing, or receiving reports to identify problems and to gather and publish accurate information.• Acting as a Single Point of Contact (SPOC) for the department to handle customer complaints which includes validation of complaints and taking appropriate corrective action if required. • Handling data loading for Out Bound Calls in Altitude UCI software after formatting and filtering data according to requirements for better sales scores.

• Composing and analyzing different reports on the daily, weekly, monthly and yearly basis including daily customer base report, weekly OT report, package wise base analysis, package wise blocking analysis, payments & collection/ recovery reports and revenue reports.• Perform different analysis like before-after analysis and deep dive analysis for product development and betterment of services.• Have proven leadership and analytical skills including working knowledge of customer center operations, staffing/scheduling models, and telecom opportunities.• Providing high-quality services while meeting Service Level Agreements (SLA), increasing utilization of resources, and adaptation of new proven technologies to increase efficiency, and achievement of metrics.• Managing team of professionals in creating a good relationship with customers and maintaining customer satisfaction initiatives and customer retention via actions.

• Managing hospital accommodations and wards maintenance.

• Coordinating dedicated team of quality conscious employees.• Managing and providing frontline guests services and ensuring standards of positive customer service.

Maintaining and managing an efficient and dedicated team of ten.Leading and Motivating a team of quality conscious people. Coordinating with Conference and Events for smooth running of C&B events.Carrying out financial and night audit duties.Organise paperwork, providing Frontline guest support on reception.Overseeing the general security of hotel, residents and staff.Supervising Night Staff for various C&B operations and Guest services. Working in Fidelio and OnQ Property Management Software.

Provided Quality Service to Guests in restaurant and bar. Services Included: Organising restaurant before opening time. updating micros management system according to daily requirements. Have plenty of experience working in Bars.