Bilal Qureshi Email & Phone Number

Islamabad, PK

Islamabad, Islāmābād, Pakistan

Islamabad, Islāmābād, Pakistan

Conducted and led seminars and workshops on Human Development in partnership with SDC at Serena Hotel resulting in 100% participant satisfaction and increased personal and professional growth.Facilitated English language proficiency workshops at NUST, resulting in 95% of participants reporting improved communication skills and language proficiency leading.

Islamabad, Islāmābād, Pakistan

Strategic Leadership: Drive strategic planning and execution to meet call center objectives.Team Management: Lead and oversee a high-performing call center team.Performance Optimization: Improve efficiency, quality, and customer satisfaction through KPI-driven strategies.Resource Allocation: Manage resources, budgets, and technology for optimal.

Greater Minneapolis-St. Paul Area

Develop and implement customer success strategies, goals, and objectives to maximize customer satisfaction and long-term retention.Build strong relationships with key stakeholders, including executive sponsors and decision-makers, to understand their business needs and provide strategic guidance and support.Proactively engage with customers to understand.

Greater Minneapolis-St. Paul Area

Recruit, hire, train, and mentor a high-performing team of customer success professionals.Set performance expectations, provide ongoing feedback, and conduct performance evaluations to ensure team members are meeting their goals.Foster a collaborative and inclusive team culture, promoting knowledge sharing and professional growth opportunities.Stay.

San Francisco Bay Area

Analyzed and tracked key performance metrics, resulting in a 25% increase in efficiency and a 20% improvement in overall performance.Successfully negotiated long-term contract renewals with sales affiliates, achieving a 95% renewal rate and securing $1M in annual revenue.Serve as the primary point of contact for customer escalations, ensuring prompt and.

Atlanta, Georgia, United States

As a Customer Support Representative, I have consistently demonstrated the ability to provide timely and accurate responses to customer queries via phone, email, and chat, achieving a 95% customer satisfaction rating.In my role, I have been able to identify customer needs and provide targeted assistance to help them utilize specific features, resulting in.

Islamabad, Islāmābād, Pakistan

Develop and execute effective marketing strategies and tactics to drive qualified traffic to our website, resulting in a 20% increase in website traffic within the first quarter.Take ownership of marketing campaigns from ideation to execution, resulting in a 15% increase in customer acquisition within the first six months.Conduct experiments with a variety.

Attock

Achieved 90% satisfaction rate by advising students on career issuesDelivered classroom lectures with a 95% positive feedback rateEvaluated students' class work and assignments resulting in 20% average improvement in grades

Attock

As an administrative coordinator, my responsibilities include planning and coordinating administrative procedures and systems to streamline processes, resulting in a 20% increase in overall office efficiency.

Inner London, England, United Kingdom

⦁ Worked with Bloomsbury Cab Services based in UK central London.⦁ Respond to customer calls and providing them assistance regarding their rides.⦁ Managing calls and dispatching right job to the drivers.

Bachelor'S Degree, Sociology, 3

Fsc, Computer Science, 2

High School Diploma, Computer Science, 2