Bilanka Pia K. Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Embarking on the exciting role of a Consumer/Customer Care Expert at Hallmark, I am enthusiastic about bringing my passion for delivering exceptional customer service to the forefront. I am dedicated to understanding and exceeding customer expectations, fostering positive interactions, and resolving inquiries with a proactive approach. Fluent in both English and French, I am eager to contribute to Hallmark's diverse customer base, ensuring that each interaction leaves a lasting and positive impression. With a commitment to attention to detail, empathy, and effective communication, I look forward to upholding Hallmark's reputation for providing heartfelt and memorable customer care experiences.

As a Freelance Travel Agent with Voyages Action for the past five years, I've been passionately crafting travel experiences that fulfill the unique desires of my clients. My journey in the travel industry has allowed me to specialize in various aspects of travel planning.My skills span from efficient use of Microsoft Office tools to providing top-notch client services like Sirev and GDS Sabre. I excel in understanding customer insights and preferences, which enables me to create engaging and memorable travel experiences. My role as an advisor extends to offering expert guidance, ensuring impeccable customer support, and consistently enhancing the overall travel experience.Over these five years, I've developed expertise in travel arrangements, travel management, and leisure travel, all while meticulously planning journeys that cater to diverse preferences. Whether it's online travel, adventure travel, or incentive travel, my commitment to customer satisfaction remains unwavering.My goal is to turn travel dreams into realities, and I'm dedicated to continuing this journey of creating unforgettable travel memories for my clients.

As a self-employed entrepreneur since June 2018, I've cultivated a thriving business with a strong foundation in providing expert advisory services. My skills extend to offering valuable guidance as an advisor, ensuring top-notch customer support, and consistently enhancing customer experiences, resulting in high levels of satisfaction.During my entrepreneurial journey of five years and counting, I've remained dedicated to delivering exceptional customer service and building lasting relationships. My commitment to business advisory services has empowered me to provide strategic insights, ultimately contributing to the satisfaction and success of my clients.

Quebec, Canada

In my capacity as a Customer Success Advisor at Techo-Bloc, I've had the privilege of serving in this role for over two years and counting, beginning in June 2021. My role is based in Quebec, Canada.My skills are a testament to my dedication in ensuring our customers' success. I've honed my proficiency in various software tools, including Microsoft Dynamics AX and ERP Software, which are crucial for delivering top-tier customer experiences.My expertise extends to the construction industry, where I've played a pivotal role in delivering VIP services to our valued clients. I'm well-versed in Microsoft Office tools such as Excel, Word, and PowerPoint, as well as Outlook, which I use for seamless communication and customer follow-up.Critical thinking is at the core of my approach, allowing me to provide strategic insights to enhance customer engagement and support. My commitment to client services, combined with a deep understanding of customer insights, has been instrumental in fostering customer satisfaction and delivering unparalleled customer experiences.As a Customer Success Advisor, I'm dedicated to ensuring that our clients not only receive our products but also receive the highest level of satisfaction and support, solidifying our relationships and contributing to their ongoing success.

During my tenure at 7110561 CANADA INC. as both a Sales Manager and a Customer Service Analyst from September 2018 to April 2022, I played dual roles that showcased my versatility and expertise.As a Sales Manager, I led a dynamic sales team for over three years, demonstrating proficiency in account management, business analysis, and acting as a buyer's agent. My commitment to client services and exceptional customer engagement, coupled with my business advisory skills, allowed me to provide valuable insights and recommendations, ultimately contributing to our clients' success. My dedication to delivering top-notch customer support ensured that our clients' experiences were consistently excellent.In my parallel role as a Customer Service Analyst, I specialized in data-driven business analysis and customer service enhancement. My responsibilities included analyzing customer interactions and data to improve the overall customer experience. By effectively managing accounts and providing strategic insights, I successfully elevated customer engagement and satisfaction levels.These experiences have equipped me with a unique skill set that combines account management, business analysis, customer engagement, and advisory services. I remain dedicated to delivering exceptional customer support and fostering client success.

Montreal, Quebec, Canada

I have a rich and diverse background in education, spanning over a decade. My journey as an educator began with substitute teaching, where I honed my classroom management and adaptability skills. I then transitioned to becoming a full-time teacher, working with students of various age groups and backgrounds.During my time as an educator, I've had the privilege of fostering young minds, imparting knowledge, and nurturing a love for learning. I've developed and delivered engaging lesson plans, encouraged critical thinking, and created a positive and inclusive learning environment.In addition to traditional classroom teaching, I've also been involved in various educational roles, including art instruction, where I've shared my passion for creativity with students. I've had the opportunity to work with diverse groups, from young children to adolescents, and even contributed to the education field through roles in educational management.As a personal Nanny, I relied on a diverse set of skills to provide excellent care and education to children. Patience was paramount, allowing me to nurture their development while addressing their individual needs. Strong communication skills helped me convey information effectively to both children and parents, fostering a supportive environment. Creativity allowed me to engage young minds through interactive learning activities. Organization and time management ensured a structured daily routine. Finally, adaptability enabled me to handle unexpected situations with ease, ensuring the safety and well-being of the children in my care.My teaching experiences have not only allowed me to impart knowledge but have also taught me the importance of patience, adaptability, and effective communication. I'm dedicated to fostering a lifelong love of learning in students and continue to stay passionate about education.

Bachelor Of Fine Arts (Bfa), Art/Art Studies, General

Education record

Opc Certification, Tourism And Travel Services Management