General Manager
CurrentResponsible for guest satisfaction at check-in, room allocation, check-out, record & report guest feedback, Reservation and revenue management to achieve high REVPAR and ensure teams follow set processes as per SOP.Internal customer satisfaction - recruitment of employees, training of front line departments, directing the employee’s growth plan and KRAs, conduct personal evaluation & appraisal.Drive Cost control focus by tracking of HLP consumption, inventory management for all consumables (F&B, CGHS, Guest supplies, etc.)Financial planning – preparation of budget P&L for financial, Business forecasting on a quarterly basis, Monitoring and controlling expenses, Responsible for hotel P&L, analyze deviations from budget to ensure growth in GOP, CAPEX requirement & procurement of the hotel on annual basis.Track market coverage with sales and achieve new accounts by weekly meeting with the sales team, Sales calling to enrich company trust in hotel brand and to build stronger relations, Tracking of sales team productivity, Monthly analysis of segment-wise productivity.Finance & Administration control - Follow up on credit companies status, the weekly review of In-house guest ledger, contracts for stores supplies & maintenance service agencies finalization.
