Bilgehan Ererdem Email & Phone Number

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

- Provide high-level customer service and support to clients, addressing their inquiries and concerns promptly and professionally.- Coordinate and schedule property viewings for clients, arranging appointments with landlords or property managers.- Successfully built and maintained key commercial relationships with clients and operators, both over the phone and in person, leveraging my excellent communication and interpersonal skills to help clients find the right office for their needs- Consistently met or exceeded KPIs, making at least 30 calls and arranging an average of 19 viewings per month. Closed a significant deal worth around 2000 Euro within the second month of employment.

Amsterdam, North Holland, Netherlands

- Acquisition: managing the full sales cycle and closing deals (In total closed 235 deals so far from Q1 2021 and an Average of 20 deals a month).Provided exceptional customer service via inbound calls and website chat, consistently meeting and exceeding customer expectations.- Managed the complete sales cycle and achieved outstanding results, closing 235 deals since Q1 2021 (an average of 20 deals per month).- Consistently overachieved daily KPIs, making over 40 dials daily and booking at least 7 discovery calls per week, exceeding targets by 50% through 2022.- Delivered exceptional results, closing the third-largest deal in Q1 of the sales team and exceeding monthly targets by over 200% in Q1 2022.

Istanbul, Turkey

Account Management:- Provided customer support for 4,000+ hotel partners, resolving issues and collecting payments via email and phone.- Daily phone contact with the top producer hotels in my region in order to discover their needs and provide solutions by upselling and pitching products and services of Expedia.- Negotiation and securing seasonal deals and promotions within the guidelines set by the management, to support the brands’ merchandising and marketing efforts.- Ensuring that partner hotels’ products (content, rates, and availability) are consistently optimized on the Expedia Group sites to maximize customer conversion. - Providing consultancy reports and market insight data to the hotel partners in order to establish revenue strategies together. Sales and Business Development:- Lead generation by using Emails, Salesforce, Google Search, and Social Media. - Daily calls (cold calls) and face-to-face meetings with potential business partners to pitch Expedia Group as an OTA partner and convince them to sign the contract. - Help and facilitate new partners' onboarding process.

Istanbul, Turkey

- Negotiating with partners to capture competitive rates and availability for Expedia Customers.- Supporting clients to overcome interface obstacles and administer their site data by providing e-mail or phone support.- Handling business related Salesforce cases such as the termination of contract, removal of promotions, and rejection of reservations. - Optimizing client ad campaigns through improving quality scores, suggesting optimum pricing/targeting, and providing performance analyses to boost client ROI

Istanbul, Turkey

- Served as a customer support representative, assisting customers with inquiries and resolving any issues or concerns promptly and effectively.- Managed end-to-end operations, including sales, invoicing, and customer service, to ensure smooth running and efficient processes while maximizing revenue.- Delivered timely responses to international B2B agents' "request for quote" (RFQ) inquiries.

Master, Tourism

Activities and Societies: Tourism Destination Management, Field Trip and Thesis, Graduated in 26th of January, 2012Participated in Field.

Bachelor, International Tourism Management And Consultancy

Activities and Societies: - Volunteered in ‘’Hands 4 Srebrenica Project’’: Construction and repairing Elementary School’’ 2008 in Bosnia.

Bachelor'S Degree, Tourism And Hotel Management

Main Subjects: Event Management, Food and Beverage, Front Office, Travel and Tour Operator Management, Fidelio, Business Management.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

I passed the TOFEL test and then I started to take Business Administration courses such as Introduction to Business and Finance.

High School, High School/Secondary Diplomas And Certificates

Activities and Societies: Soccer Team, World Culture Course, History,