With over 13 years of experience in information technologies, I am a passionate and skilled system and network manager at Marm Assistance, a leading provider of assistance services in Turkey. My mission is to ensure the security, performance, and availability of the company's IT infrastructure, and to support the business objectives and customer needs with innovative and reliable solutions. I value teamwork, continuous learning, and quality in my work, and I strive to bring diverse perspectives and experiences to the IT team and the organization as a whole.In my current role, I am responsible for configuring, managing, and monitoring various Cisco devices, such as switches, routers, firewalls, wireless networks, and voice systems. I also have extensive experience in developing UCCX scripts and call flows, as well as custom applications and reports for the call center. Additionally, I have successfully implemented and maintained disaster recovery, VMWare ESXi, and Active Directory systems, ensuring the resilience and efficiency of the IT environment. I have also obtained ISO 27001 and ISO 9001 internal auditor certifications, demonstrating my commitment to quality management and information security standards.