William Hackett Email & Phone Number

Orlando, FL, US

Orlando, Florida, United States

Orlando, Florida, United States

• Established and managed KPI data trends, implementing algorithms to ensure top-tier service providers are maintained.
• Cultivated strategic relationships with landlords, property management, as well as city & state authorities.
• Directly managed budgets and purchase orders on SAP for vendors in the USA, Canada and MENA region.
• Designed and rolled out preventative maintenance programs for EV equipment, HVAC, Pest, Landscaping, fire.
• Orchestrated facility audits for global sales and service sites, driving continuous improvement.
• Negotiated contracts and agreements with vendors and service providers to secure favorable terms and maximize value.

Florida

• Designed comprehensive repair and maintenance strategies across multiple regions, overseeing preventative maintenance, reactive repairs, and strategic capital investments.
• Directed and mentored a dynamic team of 24 members, fostering their growth through personalized coaching and daily guidance while coordinating Facilities Training initiatives.
• Partnered with cross-functional field teams (NSO, Logistics, Retail Supply, Development, Direct Sourcing, Legal, EHS, Field Ops) and property management entities, optimizing field operations efficiency.
• led Store and Market Reviews alongside retail partners to evaluate and enhance the preservation status of stores within my market, crafting actionable plans for short and long-term enhancements.
• Formulated and managed budgets for store maintenance and reactive projects, continually updating financial forecasts to align with quarterly expenditure projections.
• Negotiated and maintained contracts with key service providers including HVAC, Janitorial, Landscaping, Pest Control, Electrical, and Waste Removal, ensuring optimal service delivery and cost efficiency.

Greater New York City Area

• Collaborated closely with the Purchasing Team to craft detailed RFPs for diverse outsourced Maintenance & Repair Programs, optimizing service efficiency and cost-effectiveness.
• Defined vendor performance parameters and work quality standard, providing strategic recommendations for enhancement where necessary to uphold exceptional standards
• Conducted in-depth analysis of vendor failures to pinpoint root causes and implemented preventive measures to mitigate future occurrences, enhancing overall service reliability.,
• Served as the primary representative for ANN Inc., guaranteeing that all store teams received prompt and effective support to address field issues in a timely manner, bolstering customer satisfaction.
• Played a pivotal role in the creation and review of KPI reports tailored for clients and service providers, ensuring continuous adherence to superior customer service benchmarks.
• Oversaw the Store Refresh program from inception to execution, developing detailed scopes of work, drafting RFPs, and soliciting bids from a diverse pool of contractors, ensuring store environments remained updated and.

Northeast And South Regions

• Designed and refermented of request for proposals (RFPs) for facility services, alongside adept renegotiation of existing contracts, resulting in substantial cost savings exceeding $175k annually without compromising.
• Formulated strategic goals and objectives for the Department, while meticulously crafting and implementing policies and procedures to drive operational efficiency and compliance.
• Regularly submitted detailed monthly budget variance reports, accruals, and forecasts for both Operating Expense (OPEX) and Capital expenditures, ensuring financial transparency and alignment with organizational goals.
• Collaborated closely with Business Continuity and Disaster Recovery teams to develop and refine emergency response plans, ensuring readiness for unforeseen contingencies.
• Oversaw the maintenance and management of Emergency Evacuation Procedures, Safety Committee initiatives, and Material Safety Data Sheet (MSDS) manuals, ensuring regulatory compliance and fostering a safe work.

Park Ridge, New Jersey

• Managed repairs/maintenance of 225,000 square foot facility, including mail room, shipping/receiving, copy center and reception area, janitorial services, security and landscaping maintenance of 33 acres of land as.
• Project Manager for several corporate sites (inclusive of space planning, construction and demolition), including personnel moves within the facility and all furniture modifications
• Reduced annual OPEX budget by 8%
• Managed, designed and rolled out facility web site for Campus conference room bookings, MAC (Move, Add, and Change), fleet management and work order creation. – Reducing headcount by 2 and increasing efficiency
• Managed 5 satellite offices
• Managed computer room environmental and power distribution systems

Business Management

Business Management