● Established and managed KPI data trends, implementing algorithms to ensure top-tier service providers are maintained.● Cultivated strategic relationships with landlords, property management, as well as city & state authorities.● Directly managed budgets and purchase orders on SAP for vendors in the USA, Canada and MENA region.● Designed and rolled out preventative maintenance programs for EV equipment, HVAC, Pest, Landscaping, fire. ● Orchestrated facility audits for global sales and service sites, driving continuous improvement. ● Negotiated contracts and agreements with vendors and service providers to secure favorable terms and maximize value.

● Designed comprehensive repair and maintenance strategies across multiple regions, overseeing preventative maintenance, reactive repairs, and strategic capital investments. ● Directed and mentored a dynamic team of 24 members, fostering their growth through personalized coaching and daily guidance while coordinating Facilities Training initiatives.● Partnered with cross-functional field teams (NSO, Logistics, Retail Supply, Development, Direct Sourcing, Legal, EHS, Field Ops) and property management entities, optimizing field operations efficiency.● led Store and Market Reviews alongside retail partners to evaluate and enhance the preservation status of stores within my market, crafting actionable plans for short and long-term enhancements.● Formulated and managed budgets for store maintenance and reactive projects, continually updating financial forecasts to align with quarterly expenditure projections.● Negotiated and maintained contracts with key service providers including HVAC, Janitorial, Landscaping, Pest Control, Electrical, and Waste Removal, ensuring optimal service delivery and cost efficiency.● Regularly updated Preservation systems to align with 2- and 5-year store refresh plans, generating insightful reports on associate and customer experiences, as well as recovery metrics.

● Collaborated closely with the Purchasing Team to craft detailed RFPs for diverse outsourced Maintenance & Repair Programs, optimizing service efficiency and cost-effectiveness.● Defined vendor performance parameters and work quality standard, providing strategic recommendations for enhancement where necessary to uphold exceptional standards● Conducted in-depth analysis of vendor failures to pinpoint root causes and implemented preventive measures to mitigate future occurrences, enhancing overall service reliability., ● Served as the primary representative for ANN Inc., guaranteeing that all store teams received prompt and effective support to address field issues in a timely manner, bolstering customer satisfaction.● Played a pivotal role in the creation and review of KPI reports tailored for clients and service providers, ensuring continuous adherence to superior customer service benchmarks. ● Oversaw the Store Refresh program from inception to execution, developing detailed scopes of work, drafting RFPs, and soliciting bids from a diverse pool of contractors, ensuring store environments remained updated and inviting.

● Designed and refermented of request for proposals (RFPs) for facility services, alongside adept renegotiation of existing contracts, resulting in substantial cost savings exceeding $175k annually without compromising service quality.● Formulated strategic goals and objectives for the Department, while meticulously crafting and implementing policies and procedures to drive operational efficiency and compliance.● Regularly submitted detailed monthly budget variance reports, accruals, and forecasts for both Operating Expense (OPEX) and Capital expenditures, ensuring financial transparency and alignment with organizational goals.● Collaborated closely with Business Continuity and Disaster Recovery teams to develop and refine emergency response plans, ensuring readiness for unforeseen contingencies.● Oversaw the maintenance and management of Emergency Evacuation Procedures, Safety Committee initiatives, and Material Safety Data Sheet (MSDS) manuals, ensuring regulatory compliance and fostering a safe work environment.

Managed repairs/maintenance of 225,000 square foot facility, including mail room, shipping/receiving, copy center and reception area, janitorial services, security and landscaping maintenance of 33 acres of land as well as being responsible for kitchen equipment repairs/maintenance, cafeteria/catering management and subsidy reporting, local/state health inspections, on-site corporate functions● Project Manager for several corporate sites (inclusive of space planning, construction and demolition), including personnel moves within the facility and all furniture modifications● Reduced annual OPEX budget by 8%● Managed, designed and rolled out facility web site for Campus conference room bookings, MAC (Move, Add, and Change), fleet management and work order creation. – Reducing headcount by 2 and increasing efficiency● Managed 5 satellite offices● Managed computer room environmental and power distribution systems● Assisted in Design and managed the replacement of UPS (Uninterruptible Power Supply), PDU (Power Distribution Unit), ATS (Auto Transfer Switch) and HVAC units in computer rooms● Responsible for repairs / maintenance of all HVAC units (chillers / towers / mini units / humidifiers)● Managed data and phone wiring during projects● Involved in choosing furniture and finishes on all projects● Managed 25,000 square foot warehouse● Chairman of the Employee Activities Committee – 5 Years – Planned Corporate functions for 2000+ people for holiday parties, Summer Barbeques and various employee outings throughout the year.