Hospital Operator Lead at Children's Hospital Los Angeles in charge of overseeing day to day operations mentoring and leading the PBX staff in the effective handling of all incoming calls, inquiries, and requests directed through the 24 hour switchboard and physician's exchange.Quickly respond to incoming calls through the hospital switchboard, and to attend to monitors, panic and fire alarms, emergency lines, information phones, biomedical alarms within the department.managing 8 operators ensuring to keeping this area running at all times 24/7 365 days a year, also scheduling staff along with providing Excellent Customer Service to our families and patients.