Bill Attwal Email & Phone Number

Canada

• Image, configure, repair, deploy desktops, laptops & other hospital specific computer devices• Setup devices for direct/wireless connectivity to the network (Printers, mobile devices• Service printers in our fleet, fixing minor hardware issues, replacing toners, and making service calls • Assisting in the procurement of computer hardware (Desktops, Laptops, Docking stations, etc.) Along with keeping inventory database updating it accordingly• Decommissioning of old computer… Show more • Image, configure, repair, deploy desktops, laptops & other hospital specific computer devices• Setup devices for direct/wireless connectivity to the network (Printers, mobile devices• Service printers in our fleet, fixing minor hardware issues, replacing toners, and making service calls • Assisting in the procurement of computer hardware (Desktops, Laptops, Docking stations, etc.) Along with keeping inventory database updating it accordingly• Decommissioning of old computer hardware and removal of Hard-Drive before sending to e-waste recycling• Installation of independent software including network configuration and user-specific settings• Account administration involving password reset, adding/removing user groups, providing system access rights• Assist in various group projects involving moves/relocations, new area setup• 24/7 on-call week rotation schedule providing remote assistance on all hardware/software issues Show less

Ottawa, Canada Area

- Fist point of contact for all inbound support requests via Phone & E-mail- Determine severity of issues and assign SLA's accordingly- Responsible for scheduling onsite technician if unable to resolve issue remotely- Responsible for remote troubleshooting of all desktops, laptops, printers, wireless devices and other peripherals within the Heart Institute- Responsible for all hardware and software issues within my department- Create, review, monitor and update tickets… Show more - Fist point of contact for all inbound support requests via Phone & E-mail- Determine severity of issues and assign SLA's accordingly- Responsible for scheduling onsite technician if unable to resolve issue remotely- Responsible for remote troubleshooting of all desktops, laptops, printers, wireless devices and other peripherals within the Heart Institute- Responsible for all hardware and software issues within my department- Create, review, monitor and update tickets daily- Advanced knowledge of various software including (Office 365, Groupwise Email clinet, Imprivata)- Advanced knowledge of internally used Track-it ticketing software used for Ticketing, remote management and reporting systems- Smart hands for other departments in division (Onsite, Network, Applications) Show less

Igloolik, Nunavut

Central Fill

Surrey, British Columbia, Canada

Surrey, British Columbia, Canada

Surrey, British Columbia, Canada

White Rock, British Columbia

● Assisted in the planning, scheduling and organizing of multiple projects using the appropriate tools.● Coordinated and tracked functional progress in master schedules to satisfy internal and external reporting.● Maintained project documentation on changes to project scopes, issues, and contingency plans as required.● Maintained daily tracking and project documentation for active projects.● Initiated and tracked customer invoicing upon project closure.● Log and update… Show more ● Assisted in the planning, scheduling and organizing of multiple projects using the appropriate tools.● Coordinated and tracked functional progress in master schedules to satisfy internal and external reporting.● Maintained project documentation on changes to project scopes, issues, and contingency plans as required.● Maintained daily tracking and project documentation for active projects.● Initiated and tracked customer invoicing upon project closure.● Log and update project documentation with budget changes created as a result of change orders.● Collect and distribute project performance information to Project Management team.● Maintain department communication logs – including meeting minutes, correspondence, etc.● Invoicing and filing of production reports on active projects Show less

● Fist point of contact for all inbound support requests● Determine severity of service issues and assign SLA’s● Assign tickets to appropriate resources, team size of 60 service engineers. ● Dispatch resources to address onsite support requests.● Responsible for scheduling onsite and remote resources prior to the end of current business day for the following business day. ● Required to adjust schedule due to client emergencies and reroute resources● Required to dispatch… Show more ● Fist point of contact for all inbound support requests● Determine severity of service issues and assign SLA’s● Assign tickets to appropriate resources, team size of 60 service engineers. ● Dispatch resources to address onsite support requests.● Responsible for scheduling onsite and remote resources prior to the end of current business day for the following business day. ● Required to adjust schedule due to client emergencies and reroute resources● Required to dispatch resources for any after hours support emergencies.● Deal directly with client service escalations● Responsible for hiring all Help Desk Level 1 engineers, and directly manage a team of 10 resources. ● Monitor ticketing system with a daily in flow of 800 tickets per day● Create, review, update tickets daily. ● Create and provide clients with weekly Executive Summary Reports● Update clients via phone and email on escalations, service delays and status updates on ongoing issues● Provide Level 1 Remote and Onsite support to over 150 Managed Service Accounts● Systems administration for internal organization including setup, configuration and troubleshooting of all desktops, printers, wireless, and switch connectivity issues for a staff of 90 in four locations globally. ● Manage internal organization PBX telephone system – including inter-connectivity and four digit dialing between all locations, assign extensions, configure IP phones, daily log monitoring, new user creation, call forwarding functionality, enabling or disabling various services on the PBX. ● Work on Client Projects including relocations, exchange migrations, network build outs.● Support Microsoft Windows 95 / XP / 7, Office 2003 / 2007 / 2010 suite including configuration of Microsoft outlook with multiple accounts.● Support various remote access tools such as LogmeIn, Join.me, Teamviewer● Advanced knowledge of industry tools Connectwise and Kaseya that are used for Ticketing, remote management and reporting systems. Show less

Vancouver, Canada Area

- First point of contact for all inbound calls- Monitored ATM's through Command Line based system- Setup onsite visit calls for defective ATM's - Check Emails daily for any ATM issues

Vancouver, Canada Area

- First point of Contact for all inbound calls- Provided exceptional customer service- Assist clients with MSN TV issues

Certification, Pharmacy Technician/Assistant, A

Help-Desk Support Diploma, Computer And Information Sciences And Support Services, A

Information Technology, B

Computer And Information Systems, B