Headline:Leader of Global Payroll transformation with centralization and optimization of payroll system,process and team (includes Payroll, Leave Management and Time and Attendance).Responsibilities:- Manage Global Payroll transformation strategy and implementation roll out plan for all entities, including business case & budget control.- Lead the design of systems integration and interface with Nissan systems (e.g. Finance, Workday, etc).- Lead the selection of regional vendors and related teams.- Lead the implementation of the Global Payroll transformation including optimization, roll out execution and change management.- Lead internal Payroll expert teams, managing operations, Leave Mgmt and T&A.- Improve employee experience by delivering innovations in partnership with Nissan Digital, Vendors and Digital HR.- Lead payroll strategies, E2E processes with the vendor(s), including all related employee inquiries, T&A and leave management within GPS.- Window with all HR Business Partner leaders for issues and risk management, requests related to payroll, leave management and T&A.- Ensures all entities in the Regions are compliant with payroll processes and respect all compensation and benefits policies.- Development & management of continuous improvement process for all payrolls across the Regions, driving high accountability.

Leader of Americas HUB Operations Center.Americas HUB Operations Center comprised of Employee Inquiry and HR Support and Enablement Teams.Both teams providing support to total population ~44,000 across US, Canada, Mexico, Latin America.Employee Inquiry team providing inquiry, transaction, and program administration support for dozens of topics and HR policies & programs.HR Support & Enablement team providing HR process support to business, HRBP, creating efficiencies and driving process adherence in Workday HCM Business Processes.

Operational governance leadership for Nissan's Global People Services (GPS) HUBs.Measurement and reporting of KPI's for multiple regional HUBs within Nissan Global People Services global HR Shared Service model.Drive process alignment across and within HUBs per global governance.Lead and support multiple global projects impacting process shift, expansion, efficiency.

Headline:Provide strategic guidance and direction for onsite benefits business partners as well as HR service center team.Responsibilities:- Serve as a partner with HRBP, Benefits Center of Excellence (COE), Benefit Operations and Business leaders to drive maximum value of Nissan benefits & Total Rewards to employees and help avoid and resolve benefits issues.- Lead the HR service center operations to provide best-in-class services to customers (employees, HR, management, and retirees) - Lead on-site benefits to ensure continuous education and understanding of Nissan’s benefit programs.- Utilize data analytics and key metrics focusing on cost, quality and customer satisfaction to drive improvements in engagement and appropriate utilization of company benefits.

Headline:Deliver results to the business via leadership of Benefit Operations and HR Service Center TeamsResponsibilities:- People Leadership: Direct people leader of multiple teams with combined direct leadership of 17 individuals. Responsible for support, coaching, career advancement facilitation.- Benefit Operations: Execute projects, vendor installations, and maintain ongoing vendor deliverables in collaboration with Benefits Center of Excellence (COE). Partner cross-functionally (IS, GDHR, Payroll) to secure resources for projects and successful ongoing operations.- HR Service Center: First-level Human Resources, Benefits, Payroll, HR Systems support for: Employees, Managers, HR Business Partners. Multi-channel intake including: phone, case management Employee Self-Service (ESS), email, fax. Provide accurate, timely resolution. - Benefits On-Site: Site Located Benefits Business Partners leveraging benefits expertise, partnering with site Management, Human Resources, Employee Relations to empower employees to utilize resources and realize the full value of Nissan Benefits.Results:- Highest ever Trust in Leadership score on global survey for aligned team. 100% Positive People Leader Survey Results.- 13 Growth Promotions to team members in 3.5 years.- Designed and deployed custom solutions delivering results to thousands of employees, unlocking over $1 Million in incentive funding.- On Time ACA Compliance to avoid millions in penalties.- 3 Successful Full-Scale Benefits Conversions in 3 years including 2 Outsourcing Conversions.- 5 Major Benefits Vendor Installations. Ongoing maintenance of ~20 vendor relationships.- Workday Benefits Module Deployment for USA & Canada. Workday Benefits Administrator, Benefits Partner, Leave Partner, Retirement Partner.- Global HR ServiceNow Engage@Nissan Agile Deployment Champion- 90%+ First Contact Resolution, < 1 Biz Day Cycle Resolve Time for over 52,000 annual cases.

Headline:Lead for Client Team in Health & Welfare Benefits administration for Mid-Market (Enterprise) Clients with populations of 6,000-20,000 Employees Each.Responsibilities:- Plan Management/Client Consulting - Subject matter expert for all administration and client requirements; manage requirements changes through Operations Managers.- Lead and facilitate updates for all requirements documents, plan provisions, administrative events, compliance adherence and interface documentation.- Primary resource to client, client team, shared services, and supporting services.Client Management:- Participate in internal and external acceptance review process for clients in ongoing delivery.- Conduct ongoing client status meetings.- Manage ongoing delivery of Annual Enrollment (Health & Welfare).- Record and review project scoping, budgeting and change order records along with the Lead Systems Analyst(s).- Develop in-depth client understanding to identify ways clients can be better served; coach others on providing high quality service and building strong client relationships. Use client knowledge to anticipate needs. Manage Talent & Resources:- Build domain knowledge within the Benefits Operations Manager (BOM), Systems Analyst (SA) and Benefits Analyst (BA) roles.- Leverage the talent/resources on the team to generate results and meet the client’s needs.- Monitor associate performance to ensure that results are achieved in an effective/efficient way - whether a direct or indirect manager.

Responsibilities:- Manage company health & welfare plans (medical, dental, pharmacy, vision, disability, and life)- Take lead in design, administration, and communication of all plans- Work with and manage outside administrators, vendors, ERISA counsel- Monitor service, delivery and expenses relative to service agreements and performance- Consult with Benefits Trust Committee on appeals, plan guidance and recommendations- Confer with Sr. Executives and Board of Directors on benefits trends, proposed changes, and key initiatives- Lead team of 5 Benefits Professionals- Work with outside consultants, and actuaries in:- Structuring health plan design and pricing- Conducting due diligence and market check RFPs, evaluating results and making changes where appropriate- Analyzing benefit plan offerings and related index values to ensure benefit plans are competitive and maintain their ability to attract and retain employeesResults:- Assisted with Grand Hire of new property – Gaylord National. Supported initial eligibility for new hires. Worked with internal and external counsel during Union negotiation. Applied necessary programs following establishment of 4 Union Locals at National property.- Developed Benefits Dashboard for HR leaders and executives utilizing cutting edge Business Intelligence software tool (Tableau)- Implemented Gaylord’s first ever consumer driven health plan – 11% year one ptp despite also eliminating 100% coinsurance EPO plan with 63% prior year participation. -9.4% YOY Trend.- Conducted Gaylord’s first ever full dependent eligibility audit (saved $1.2 MM / year)- Introduced Gaylord’s first ever on-site biometric screenings w/premium incentive – 65% 1st yr ptp- Opened Gaylord’s first ever on-site clinic at Opryland to serve Nashville employees. Estimated net savings to health plan of almost $500K, plus over 15,000 hours gained productivity year one- 2011 RFP’s and carrier changes yielded savings over $6.7 MM (4%) / 3 years

Headline:Oversaw the administration of the medical, dental vision, wellness, life and disability insurance programs made available to full-time employees. Managed in-house administration of Health & Welfare benefits including Annual Enrollment for 80,000 employees.Progression & Results:Successive promotions & increasing responsibilities from 2002-20072002 – Benefits Representative2003 – Sr. Benefits Representative2005 – Benefits Team Leader2006 – Health & Welfare Benefits Manager- Developed Access Database to support department functions. First shared call log database for department. Interfaced with HRIS data to provide enhanced research and reporting capabilities. Still in use today.- Revolutionized leave of absence billing and retro payment process. Increased leave related benefit premiums received by 400% over 2 years.- Implemented company’s first ever premium and plan design differential based wellness incentives