Bill Basham Email & Phone Number

Saratoga Springs, Ny, Us

Greensboro, Nc, Us

San Diego, California, Us

Us

Phoenix, Arizona, Us

Increased revenue $2.8 million & profits from $1.1 to $2.5 million in 3 years.#1 in district at 27% comp & $1.2 million over budget in sales in FY21#1 in services overall satisfaction in FY 20 at 94%o #3 in the district for FY 20 at 112.9% to budgeto Participated in Store Leader Lead program in 2020

Phoenix, Arizona, Us

o 103.4% to Sales budget in FY19 #3 in the districto Named District GetSmart trainer for training all new store leaderso Completed Store Leader Enrichment Program in 2019o #1 in the district for adoptions at 173% to goal for FY19o #2 in the district and #208 in the Company overall scorecardo 103.4% to Sales budget in FY19, #3 in the districto Completed Store Leader Enrichment Program in 2019o #1 in the district at 113% to budget for FY18o #1 in services sales at 121% for FY18.o 99.7% to labor budget closest to goal in the district.o 77.1% to controllable expenses in FY18.o 288% to adoption goal for FY18.o Overall customer satisfaction at 84.3 for FY18 on a goal of 79%, 2nd in the district.o Services customer satisfaction at 95.2% on a goal of 81% for FY18, 2nd in the district.o Circle of Excellence Winner for FY18, ranked #31 in the company among the top 5%. o Named District Labor Expert for 2019

Bethesda, Md, Us

Richfield, Minnesota, Us

Analyze store's performance indicators against goals and develops plans to improve underachieving areas. *Monitor several key components including: Customer Service/Operationsto ensure customer loyalty, Sales Departments to ensure Sales Proficiency. Staffing Levels, Shrink, Product flow/Replenishment, Merchandising and Pricing Accuracy. *Provide direction and development of management staff to ensure SOP execution and achievement of store financial and people goals. *Conduct regular store meetings and attends District/Regional meetings and participates in special projects/initiatives. *Works closely with District/Regional staff on implementing new programs and initiatives and ensuring SOP execution.#1 in the District for NOP at 107.83 for FY10#1 in the District for Geek Squad Services at 2.67% for FY10#1 in the District for Access Services at 2.79 for FY10#1 in the District for Total Solutions at 22.80 for FY10#1 in the District for Gross Margin Percent at 18.87 for FY10#1 in the District for CSI at 84.9 for FY 10#1 in Comp sales for FY 10 at 20.73%#2 in Geek Squad Black Tie Protection at 5.93% for FY10#3 in Gross Margin Dollars to Budget at 95.29% for FY10#3 in Accessories at 13.57% for FY10Total Store Banner winner for FY10

Richfield, Minnesota, Us

Direct execution of all administrative functions for store operations and store services, including deliveries and installations. *Responsible for all staffing which includes, setting interviews, interviewing, hiring, orientation, scheduling and maintaining employee files. *Monitor employee purchases to ensure adherence to company policies. *Provide leadership through goal setting, performance management, coaching and counseling when necessary.*Resolve all customer questions, issues and complaints to the customers satisfaction in a timely manner.*Responsible for execution of sales strategies as it pertains to operations and achieve desired company results.Raised sales of replacement plans from $188,000 in '03 to $249,000 in '04.Increased magazine subscriptions sold from 25-35 to 450-500 per monthMaintained payroll of 98-100% of budget for 13 of 14 monthsNet profit of 12.40% on plan of 12% ($100,000 over plan)Sales increase of 6% YTD, 1.8% over plan.Shrink at .32% on a budget of .45% (LY .49%)Increase Employee viewpoint score

New York, Ny, Us

*Coordinate staffing and scheduling of 200 associates to ensure proper coverage at all times and to deliver the highest level of customer service.*Maintain highest level of building standards through proper supervision of housekeeping and engineering staff and partnership with other store executives.*Supervise all receiving, cash office, loss prevention & office personnel.*Responsible for ordering of all store supplies and control associated expenses. Store shrink reduced to 1.4% from 2.5% on a plan of 2.2%. Improved dock to floor processing of merchandise to ensure that all new goodsreached the sales floor by 12 noon. Averaged 79.4 on shortage/operational audits, ranking 9th in the company. 6.5% net operating profit ranked 11th in the company through July 2004. Reduced store expenses by .5% YTD ($80,000). Received customer service score of 78.9 a 5.3% increase over LY.

New York, Ny, Us

Direct associates towards company planned sales, gross margin and profits through accurate and timely execution of all company policies, procedures and programs. *Coordinate, schedule and supervise quarterly physical inventories. Review results and investigate & resolve any discrepancies. *Monitor monthly processing of vendor returns on a timely basis. *Ensure accurate and thorough processing of all incoming merchandise, including tagging, hanging, folding and applying security devices. *Maintain all corporate safety standards and conduct monthly safety meetings.11% profit for Spring 2002 on a plan of 10.4%2.1% shortage in 2001 on a plan of 2.7% and L/Y 3.1%Actual 2000 shortage 1.28% versus 1.68% L/Y and goal of 1.7%.(1.88% in 1998)Second place in NJ for 1999 safety contest.Net profit for 1999 of 8% with a plan of 4.8%.Yearly payroll of 11%, planned 12.6%.

Us

Ensure that all associates are providing the highest level of customer service. * Conduct & follow-up on store audits with regards to safety and shortage. * Monitor the training and development of all store associates to maximize productivity and promotability. * Control store expenses and payroll to maximize store profits. * Monitor merchandise flow, replenishment, receiving, overstock, defectives and price accuracy.* Interact with vendors to maintain stock levels of checklane merchandise. * Supervise and coordinate the functions of the office, money room, accuracy, flush and fill, and chargeback department managers. * Oversee physical inventory to ensure accurate count by RGIS inventory service.Raised customer service score from 52 in May to 65.2 for 1996(Goal of 56)Only store in NJ to maintain weekly payroll under budget for 6 months ending

Denver, Colorado, Us

Maintained a customer service score of 3.7 or better. (Company avg. 3.24)Increased store revenues 9% and profits 21%.Organized the opening of 9 new stores.Participated in the conversion of 9 VideoTown stores to BlockBusters.Trained 4 store managers and 8 assistant managers.Reduced shrink from 3.8% in 1994 to 1.0% in 1995.