With over 15 years of experience in the oil and energy industry, I am a globally experienced manager with expertise in strategy, planning, marketing, sales, lubricants, and retail fuels. As the Americas Field Marketing and CX Director at ExxonMobil, I lead a team of 19 responsible for delivering a positive brand experience to over 2 billion customers per year at 15K Exxon, Esso, and Mobil branded franchise fuel stations across the US, Canada, and Mexico. I also oversee the CX execution and oversight, ensuring customer satisfaction and loyalty. In my previous roles, I successfully transferred a domestic team to international roles, reducing overhead by 80%, managed over $200M in customer programs, and led key process improvements that captured $17M in savings. I am passionate about driving growth, innovation, and excellence for ExxonMobil and its customers.
Listed skills include Energy, Petroleum, Chemical Engineering, Lubrication, and 28 others.