Bill Birch Email and Phone Number

Clinical Applications TeamPrimary Analyst for OnBase, Solarity and Dragon Medical One

- Lead Endpoint Engineer on our initial Desktop as a Service initiative - Citrix Cloud was used to procure, manage and deploy systems - Used Microsoft Azure for cloud storage of virtual machines - Leveraged Ansible for runbook automation to create server roles - GitHub and eventually GitLab was used for our code/script repository - Deployed solution to 200 interns avoiding hardware purchase and providing connectivity to their work machine from anywhere- Lead browser strategy/direction for our IE 11 replacement - Microsoft Edge pilot created - Evaluation of Chrome Enterprise management tools - Implementation of Chrome GPOs for enterprise configuration - Designed deployment approach for the new browser (Chrome) - Inventoried application portfolio to determine which applications required the current enterprise browser (Internet Explorer 11) and which would need Chrome - Gathered estimates on application remediation costs - Evaluated and monitored Microsoft “new” Edge - Communicated and socialized strategy and direction with other infrastructure teams and Sr. leadership- Agile team scrum master- Developed strategy and direction for the print environment as our current environment became end-of-life (non-MFP devices). Selected HP devices as our offering. - Endpoint Lead for RFP to select Tier 2 support vendor

Lead technical architect in the Endpoint Space. Driving strategy and roadmap for NM hardware, Windows, Browser and Microsoft Office direction.Technical Architect for the End User Computing domain. The End User Computing domain contained responsibility for the strategy and direction of the following: - PC Hardware (Dell / Lenovo / Microsoft) - Apple Macs - Virtual Workstations (VMWare) - Print Environment - Mobile devices (iOS / Android) - Windows 7/8/10 - macOS X - Web Browsers (Internet Explorer / Chrome / Firefox) - Endpoint Management Tools (SCCM / IBM Tivoli / Windows Software Update Services) - Adobe Suite - Endpoint Remote Support tools (Bomgar) - Enterprise Backup (Code42) - VMWare Horizon Client - Java Runtime EnvironmentResponsible for creating projects and acquiring the necessary fundingPresented strategies and decisions to the Architectural Review boardKey projects and strategies/directions I was responsible for:Lead Architect in charge of strategy and design of our Windows 7 to Windows 10 deploymentWriting strategy to move to Office 365 (Office suite) in lieu of standard PC based implementationMaking the decision to move from IBM BigFix to Microsoft Configuration Manager for Endpoint managementLeading a team in an RFP for our PC Hardware Value Added Reseller (VAR)Leading a team in an RFP for the evaluation of PC Hardware vendor in which we saved nearly $1000 per PC with the new vendor

Senior Engineer responsible for the design and implementation of Hardware, OS, Browser and Office strategy for 30,000 seat enterprise.Key projects included: - Lead Engineer in charge of design and implementation for our Windows XP to Windows 7 Deployment - Lead Engineer in charge of design and implementation for our IE 6 to IE 7 and IE7 to IE 8 deployments - Lead Engineer for Office 2003 to Office 2010 Migration - Responsible for leading our Java Runtime Environment (Windows) migration from JRE 6 to JRE 8. The challenge of this effort was the coordination and testing of our over 300 Java applications - Endpoint Engineer on the project team to build out support for an Offshore Development Center for a development team in India. This required evaluating the solution options (Citrix/VMWare) and selecting the best option to support a Virtual Workstation in our Infrastructure for their development.

Endpoint third tier support. Worked supporting Hardware PC, Windows, Office, Exchange.Engineer responsible for support and engineering in the End-User Computing domain, responsible for third-tier escalated support incidents and providing engineering resources to projects.Technologies supported: - Windows - Desktop/Laptop Hardware - Internet Explorer - Office - Internally developed online forms solution - Calendering solutionKey projects included: - Upgrading Windows 95 to Windows XP - Upgrading Office 95 to Office 2003. - Upgrading UNIX based enterprise calendaring system - Migrating internally developed online forms solution to support Office 2003