Bill Blea Email & Phone Number

· Perform month-end duties and reports to deliver great guest service and maximum financial profitability · Quickly respond to all vendor inquires and reconcile vendor statements· Review daily income audits reports and making any adjustments when needed · Prepare month-end journal entries, month-end reports, analysis general ledgers· Manage group billing and building invoices to send to clients · Process all approved invoice for payment, ensure appropriate signatures and back-up attachments· Review and analysis P&L's· Pay all hotel invoices in a timely manner ensuring accuracy of amount paid, account coding, invoice extension and discounts are taken· Maintain and assisted with cash management, AP, AR, budgeting and financial planning

Mclean, Va, Us

• Managed cashier banks and ensured proper affidavits were completed and filed • Systems administration, G/L account reconciliations, budget preparations, inventories, monthly closings and full P&L responsibility • Helped prepare all monthly and annual financial statements • Investigated, reviewed and analyzed the variance explanations • Trouble shoot for respective cost controls and revenue enhancement • Posted the daily income audit through M3 Accounting system • Accurately processed all cash and credit card transactions in accordance with established procedures • Assisted Front Desk Representatives with cash handling issues, bank/drop shortages, counting/witnessing banks/drops • Assist HR with accurate and updated department and associate files • Assist with disciplinary actions, up to and including termination • Help distribute paychecks as needed

San Diego, California, Us

• Managed cashier banks and ensured proper affidavits were completed and filed • Systems administration, G/L account reconciliations, budget preparations, inventories, monthly closings and full P&L responsibility • Helped prepare all monthly and annual financial statements • Investigated, reviewed and analyzed the variance explanations • Trouble shoot for respective cost controls and revenue enhancement • Posted the daily income audit through M3 Accounting system • Accurately processed all cash and credit card transactions in accordance with established procedures • Assisted Front Desk Representatives with cash handling issues, bank/drop shortages, counting/witnessing banks/drops • Assist HR with accurate and updated department and associate files • Assist with disciplinary actions, up to and including termination • Help distribute paychecks as needed

· Provided proper information for vendor setup, performed daily invoice scans and prepared petty cash reimbursement requests · Posted the daily income audit through CRT and published to Realtime · Reviewed income audit postings for accuracy and proper revenue recognition · Reviewed internal Hilton database to confirm that travel agent checks were processed in a timely manner · Identified and proposed solutions for process inefficiencies · Reconciled daily activity and closed all accounts in preparation for the new business day · Processed, formatted and distributed daily reports · Checked guests in and out of the hotel in an efficient and friendly manner · Processed all payments in accordance with hotel requirements · Interacted with hotel associates in a professional manner while assisting other departments with necessary information

• Auditing all charges and postings and correcting work as necessary. • Reconciling daily activity and closing all accounts in preparation for the new business day. • Processing, formatting and distributing daily reports. • Checking guests in and out of the hotel in a efficient, courteous and professional manner. • Processing all payments according to hotel requirements. • Interacting with hotel associates in a professional manner, assisting other departments with necessary information. • Managing and resolving all guest complaints and compliments in a professional and courteous manner. • Up-sell rooms where possible to maximize hotel revenue • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit and counting/securing assigned bank Assist with Front Desk Representatives with cash handling issues i.e. finding bank/drop shortages, counting/witnessing Desk Agents banks/drops to ensure they balance at the end of each shift, • Perform check-in and check-out of guests • Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction • Run, analyze, and follow-up on front desk reports as directed • Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up • Direct bell staff to assist guests and enhance the guest service experience • Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines • Communicate with other departments to provide superior guest service and promote teamwork • Perform other traditional front desk clerk duties as assigned or directed • Operate switchboard as assigned or directed

• Auditing all charges and postings and correcting work as necessary. • Reconciling daily activity and closing all accounts in preparation for the new business day. • Processing, formatting and distributing daily reports. • Checking guests in and out of the hotel in a efficient, courteous and professional manner. • Processing all payments according to hotel requirements. • Interacting with hotel associates in a professional manner, assisting other departments with necessary information. • Managing and resolving all guest complaints and compliments in a professional and courteous manner. • Responding to guest needs in a timely manner. • Listening and responding to guest inquiries using a positive, clear speaking voice

Delft, Zuid-Holland, Nl

• Assist Management with Department Training of New Hires• Customer service leader with proven leadership and organizational abilities• Stock merchandizing, to maintain a clean, safe & welcome work environment at all levels.• Processing of purchase orders, responsible for a myriad of company product placements throughout IKEA ensuring that store deliverables and deadlines are met and maintained• Assisted as our ‘In-store’ remodel Project Leader with accuracy and attention to detail achieving great end results• Delivery of all key tasks ahead of schedule and the ability to multitask, prioritize, problem solve and manage last minute management requests

Woodcliff Lake, Nj, Us

Key component to the company’s overarching for store sales success as a knowledgeable and valuable asset to the team beginning as a staff member that worked from a Sales Associate position up to Management. Responsibilities included: • Day to day operations in administration, accounting and customer service• Planning product placements and sales advertisements for company merchandise with great sales results and always staying within time constraints and deadlines• Evaluated employee performance and provided reports to the Human Resources department; reconciliation and accounting• Audited inventory and responsible for decreasing product shrinkage and loss prevention monitoring program.Key Contributions:• Key player in maintaining store at the #2 position in the District as high grossing margins for two (2) consecutive years.• Exhibited leadership and managerial skills managing the sales team by coaching and training in problem solving skills to assist their development of strong sales & quality assurance.

• Assisted Culinary Chefs with preparation and quality control maintenance• Prepared restaurant décor for guests and business clients • Provided excellent customer service and ensured safety to all patrons• Emphasized superior cleanliness and clutter-free work area