Bill Boehning Cpp Email & Phone Number

Springfield, Missouri Area

Provide strategic and tactical leadership for 500+ unarmed security personnel assuring the safety and security of property, shoppers and employees at 26 regional mall and retail center locations in 12 states. Consult with mall owners and major tenants on crime/nuisance reduction and loss prevention strategies. Manage an $18 million budget to maximize profit. Conduct thorough prospect needs analysis to determine security requirements and expectations. Educate client senior executives and facility managers on cost/benefits of contract security over proprietary security. Periodically visit properties under contract to monitor performance, ascertain evolving risk scenarios and assure full contract compliance. Negotiate hourly contracts and chargebacks (e.g., wages, overtime and uniform costs).Guide Human Resources in conducting internal investigations pertinent to patron disputes, altercations and issues. Deployed best-practice access control and security/disaster response practices per U.S. Department of Homeland Security and Secret Service guidelines. Increased profit 3.5% on a $50 million book of business over the last 12 months despite a challenging economy-and increasing cost sensitivity-by educating subordinate managers on planning, forecasting and implementing appropriate staffing levels. Leveraged state-of-the-art electronic monitoring tools and equipment (CCTV, handheld scanners and GPS) to provide cost-effective coverage during peak traffic times without adding manpower. Established partnerships and alliances with local law enforcement agencies, effectively achieving added manpower at no additional cost. Saved $2 million in Workers Compensation costs in 6 months (a 5% reduction) through concerted safety training and low/no-cost incentives and rewards for desired behaviors. Cut overtime from 2% to under .15% and increased productivity 4% (to 99% of total contracted hours) by holding managers accountable for staffing decisions.

Initiated safety/security operations at St. Louis Mills, at 1.2 million s.f., one of the largest regional malls in the Midwest. Hired and trained new security officers. Established policies, SOPs and work assignments. Managed $1 million annual expense budget. Won business at 22 additional properties owned by the same group after just 4 months by keeping expenses low while delivering value-added services and results. Positioned St. Louis Mills as the company's highest revenue-producing property by partnering with state and local public safety agencies to access additional services without incurring added costs. Trained/developed 30 high-performing officers from a civilian workforce without prior law enforcement experience. Reduced vandalism, loitering and nuisance complaints by implementing effective parental escort policies subsequently adopted by other St. Louis malls.

Aggressively cultivated new business opportunities while nurturing existing relationships. Added multi-family properties and clients with high security needs including chemical plants and banking locations through networking contacts in professional and civic organizations. Added 10 new clients in 12 months.

Established security operations for large gaming facility. Oversaw 120+ employees scheduled to work 4,000 hours per week. Authored policies and procedures. Recruited, hired and trained unarmed security officers in customer relations and problem solving. Voted "Manager of the Year" by peers, 1998.

Assured the safety and security of people and property in an extended suburban communities experiencing dynamic population and business growth. Responded to emergency calls. Interceded in domestic disputes, answered inquiries and provided helpful customer service. Controlled traffic, accident scenes and crowds. Monitored suspicious activities. Investigated vehicular accidents and serious crimes including robberies, assaults and homicides. Disarmed, arrested and interviewed suspects. Examined crime scenes, maintaining strict adherence to chain of evidence. Testified in court proceedings. Supervised and coached 5 subordinate officers; made work assignments; monitored and evaluated performance (Wentzville). Served multiple task force assignments under the auspices of FBI and/or DEA. Selected for service on St. Louis Major Case Squad, St; W.A.T. Named "Officer of the Year" from among 60 colleagues for decisive performance in saving the life of an individual struck by lightning (St. Charles).

Bs, Administration Of Justice

Activities and Societies: Member of Sigma Pi Fraternity

B. S, Administration Of Justice

Master Of Science - Ms, Criminal Justice And Corrections, A