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With over 20 years of experience in healthcare system operations; leading and advising process improvement, team building, and operational excellence, I am passionate about helping organizations achieve their full potential and deliver exceptional value to their customers and stakeholders. As the Chief Operating Officer at Value Capture LLC, I oversee the strategy, operations, and growth of the company, which provides coaching and consulting services to healthcare organizations that want to transform their culture and performance.I have successfully led healthcare operations across multiple settings and functions. I am also a certified Shingo facilitator, Toyota Kata trainer, and a former faculty member at Catalysis Inc., where I taught and mentored leaders and practitioners on how to apply the principles and practices of lean management. My mission is to improve the lives of those I work with by building their capabilities, unlocking their potential, and enabling them to accomplish their goals.
Ssm Health
View- Website:
- ssmhealth.com
- Employees:
- 19013
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Vice President OperationsSsm HealthWisconsin, United States
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Chief Operating OfficerValue Capture Llc May 2022 - Present -
Senior AdvisorValue Capture Llc Jul 2018 - May 2022
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FacultyCatalysis Inc. Jan 2017 - Jul 2023 -
Director - Perioperative ServicesThedacare May 2014 - Jul 2018Appleton, WiAs Director, responsibilities spanned the entire Perioperative team; including pre-anesthesia screening team, prep teams, inpatient and outpatient surgery teams, recovery teams, endoscopy teams, and sterile processing teams. The teams are located across four sites and are composed of ~600 team members. The focus of this position is to lead, coach, and direct the work of all the teams to create harmony that supports patient flow. As a part of the divisional leadership team, I engage in strategic planning, prioritization, decision-making, delegation, and many other skills. I also work with multi-disciplinary teams to define the surgery business plan, identify key opportunities to improve, and execute the improvement plan through engaging the frontline team members, physician colleagues, and leadership teams in the surgery departments. In this role, I am responsible for the development/implementation of new technologies and techniques, the understanding and generation of demand for surgery services, and the delivery of services to achieve a balanced approach between customer satisfaction, quality, employee (staff and providers) engagement, and financial returns. -
Director - Plan Of Care DevelopmentThedacare Oct 2012 - May 2014Appleton, WiAs the Director for Plan of Care Development, I was accountable for the design and development, execution and integration of a single, system-wide plan of care that will delivered on a customer-focused care delivery strategy. To accomplish this, I was responsible for leading a multi-disciplinary team through an “influence model” in the development (Lean Product Development) of the Plan of Care.
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System Value Stream Manager (Aka Service Line Leader) - OncologyThedacare Jun 2010 - Oct 2012As a value stream manager (now more commonly termed "Service Line Leader") I was responsible to direct the work of the systemic cancer business line. This included coordination of demand for services, delivery of services, and development of new service value streams across the system in relation to cancer care provision. In alignment with the organization, I was responsible for development and implementation of the business line’s mission, vision and goals.
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Unit Manager, Medical Surgical/Orthopedics/Cardiac NursingThedacare Feb 2009 - Jun 2010Responsible for working with nursing staff and physicians to collaborate in generating the best patient outcomes possible. Key focus on implementation of lean tools in an IP nursing setting to optimize quality and engage the team in continuous improvement.
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Business Unit Manager, LaboratoryThedacare Jul 2005 - Feb 2009Operational management of laboratories in the ThedaCare Hospital Division. Two primary laboratories, 185 EE's, 140 FTE's, $30M net Rev Annually. Oversight of operation on 3 campuses, 24/7, with multi-specialty departments (including core lab, histology, cytology, toxicology, billing, courier service, IT staff, etc.).
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Lean FacilitatorThedacare Jun 2004 - Jul 2005Facilitation and education on Lean and Toyota Production System Tools to operational units.
Bill Boyd Skills
Bill Boyd Education Details
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Public Administration -
Medical Technology, Biology, Chemistry
Frequently Asked Questions about Bill Boyd
What company does Bill Boyd work for?
Bill Boyd works for Ssm Health
What is Bill Boyd's role at the current company?
Bill Boyd's current role is Vice President Operations.
What is Bill Boyd's email address?
Bill Boyd's email address is wi****@****are.org
What is Bill Boyd's direct phone number?
Bill Boyd's direct phone number is (920)-731*****
What schools did Bill Boyd attend?
Bill Boyd attended University Of Wisconsin Oshkosh, University Of Wisconsin-Stevens Point.
What skills is Bill Boyd known for?
Bill Boyd has skills like Hospitals, Healthcare, Lean Manufacturing, Medicine, Value Stream Mapping, Healthcare Management, Cross Functional Team Leadership, Process Improvement, Operational Excellence, Kaizen, Continuous Improvement, Organizational Development.
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