Bill Briggs Email and Phone Number
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Bill Briggs personal email
I work in Customer Service Management because I thoroughly enjoy solving customers' problems and making them happy. I can be genuinely enthusiastic about the product and the company that I work for.Not only do I get to work with a highly innovative company, dynamic people and a market leading product, but we are making a massive difference to the customers we work with and that is rewarding.My role includes every aspect of managing Customer service campaigns, implementing new customer experience enhancing technology and the management of 2 RPO centres.I have learned so much already about how much clients are frustrated by recruitment issues, whether that is attracting enough good quality candidates, the time and frustrations associated with running a campaign, or the costs attached to using third party suppliers.Get in touch with me for a quick demonstration of how it works and let me add you to my portfolio of happy customers.Email: bill@pearloutsourcing.comTel: +44 208 144 0069
Pearl Outsourcing
View- Website:
- pearloutsourcing.com
- Employees:
- 12
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Customer Relations And Insight ManagerPearl OutsourcingUnited Kingdom
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Customer Relations & Insight ManagerPearl Outsourcing Sep 2013 - PresentProviding outsource customer service management. Pearl Outsourcing works in partnership with Recruitment Agencies to create and sustain a balanced recruitment process that will place the right people in the right roles in the most cost-efficient and process-efficient manner.It has the power to deliver quality candidates promptly and efficiently every time. The main focus of our efforts is on assisting our clients to maximise their profitability. This is achieved by us working in partnership with you to agree a growth strategy and identify quality candidates for your business.
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Customer Relations ManagerTrg | Tech Aug 2010 - Aug 2013Responsible for day to day management of up to 34 FTE within a busy customer service department. Including department forecast and budget control, Drive and motivation of team, point of contact for other Team Managers. Managing the developments of the team including Motivating, training, recruiting and managing KPI’s and SLA’sMain Point of contact for all High Level Complaints and Escalation queries in line with customersatisfaction. Key Point of contact for all Billing and Invoice queries and issues.Create and manage incubation projects from start to fulfillment and handover to BAU as well asService Improvement. -
Senior Customer Service AdvisorEtisalat Feb 2009 - Jul 2010Manage a team of 23 Customer Service Representatives (CSR) and4 Senior CSR. Hold monthly team meetings and 1-2-1 with each team member. Also call monitoring, coaching and training members of my team. Responsible for all HR procedures for the team, i.e. disciplinary, grievance, recruitment.Dealing with all complaints in relation to customer services. This includes liaising with other internal & external departments, stakeholders, Councillors and member of the public. Attending stakeholder and client meetings, acting as an ambassador for the company and ensuring feedback is taken and dealt with accordingly.
Bill Briggs Skills
Bill Briggs Education Details
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University Of Wales, CardiffBusiness, Management, Marketing, And Related Support Services
Frequently Asked Questions about Bill Briggs
What company does Bill Briggs work for?
Bill Briggs works for Pearl Outsourcing
What is Bill Briggs's role at the current company?
Bill Briggs's current role is Customer Relations and Insight Manager.
What is Bill Briggs's email address?
Bill Briggs's email address is bi****@****ing.com
What schools did Bill Briggs attend?
Bill Briggs attended University Of Wales, Cardiff.
What skills is Bill Briggs known for?
Bill Briggs has skills like Customer Insight, Customer Service, Customer Satisfaction, Manage Client Relationships, Client Development, Business Planning, Team Building, Leadership, Mentoring Of Staff, Coaching, Recruiting, Sales Operations.
Who are Bill Briggs's colleagues?
Bill Briggs's colleagues are Haseeb Ullah, Shane Watson, Jack Jackson, Afaq Waheed, Salwa Ash, Angelina Wilmer, Xajjad Tauraus.
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