Bill Briggs

Bill Briggs Email and Phone Number

Customer Relations and Insight Manager @ Pearl Outsourcing
United Kingdom
Bill Briggs's Location
United Kingdom, United Kingdom
Bill Briggs's Contact Details

Bill Briggs work email

Bill Briggs personal email

n/a
About Bill Briggs

I work in Customer Service Management because I thoroughly enjoy solving customers' problems and making them happy. I can be genuinely enthusiastic about the product and the company that I work for.Not only do I get to work with a highly innovative company, dynamic people and a market leading product, but we are making a massive difference to the customers we work with and that is rewarding.My role includes every aspect of managing Customer service campaigns, implementing new customer experience enhancing technology and the management of 2 RPO centres.I have learned so much already about how much clients are frustrated by recruitment issues, whether that is attracting enough good quality candidates, the time and frustrations associated with running a campaign, or the costs attached to using third party suppliers.Get in touch with me for a quick demonstration of how it works and let me add you to my portfolio of happy customers.Email: bill@pearloutsourcing.comTel: +44 208 144 0069

Bill Briggs's Current Company Details
Pearl Outsourcing

Pearl Outsourcing

View
Customer Relations and Insight Manager
United Kingdom
Employees:
12
Bill Briggs Work Experience Details
  • Pearl Outsourcing
    Customer Relations And Insight Manager
    Pearl Outsourcing
    United Kingdom
  • Pearl Outsourcing
    Customer Relations & Insight Manager
    Pearl Outsourcing Sep 2013 - Present
    Providing outsource customer service management. Pearl Outsourcing works in partnership with Recruitment Agencies to create and sustain a balanced recruitment process that will place the right people in the right roles in the most cost-efficient and process-efficient manner.It has the power to deliver quality candidates promptly and efficiently every time. The main focus of our efforts is on assisting our clients to maximise their profitability. This is achieved by us working in partnership with you to agree a growth strategy and identify quality candidates for your business.
  • Trg | Tech
    Customer Relations Manager
    Trg | Tech Aug 2010 - Aug 2013
    Responsible for day to day management of up to 34 FTE within a busy customer service department. Including department forecast and budget control, Drive and motivation of team, point of contact for other Team Managers. Managing the developments of the team including Motivating, training, recruiting and managing KPI’s and SLA’sMain Point of contact for all High Level Complaints and Escalation queries in line with customersatisfaction. Key Point of contact for all Billing and Invoice queries and issues.Create and manage incubation projects from start to fulfillment and handover to BAU as well asService Improvement.
  • Etisalat
    Senior Customer Service Advisor
    Etisalat Feb 2009 - Jul 2010
    Manage a team of 23 Customer Service Representatives (CSR) and4 Senior CSR. Hold monthly team meetings and 1-2-1 with each team member. Also call monitoring, coaching and training members of my team. Responsible for all HR procedures for the team, i.e. disciplinary, grievance, recruitment.Dealing with all complaints in relation to customer services. This includes liaising with other internal & external departments, stakeholders, Councillors and member of the public. Attending stakeholder and client meetings, acting as an ambassador for the company and ensuring feedback is taken and dealt with accordingly.

Bill Briggs Skills

Customer Insight Customer Service Customer Satisfaction Manage Client Relationships Client Development Business Planning Team Building Leadership Mentoring Of Staff Coaching Recruiting Sales Operations Business Strategy Customer Retention Customer Support Long Term Customer Relationships Management Training Customer Experience Outsourcing Team Management Budgets

Bill Briggs Education Details

  • University Of Wales, Cardiff
    University Of Wales, Cardiff
    Business, Management, Marketing, And Related Support Services

Frequently Asked Questions about Bill Briggs

What company does Bill Briggs work for?

Bill Briggs works for Pearl Outsourcing

What is Bill Briggs's role at the current company?

Bill Briggs's current role is Customer Relations and Insight Manager.

What is Bill Briggs's email address?

Bill Briggs's email address is bi****@****ing.com

What schools did Bill Briggs attend?

Bill Briggs attended University Of Wales, Cardiff.

What skills is Bill Briggs known for?

Bill Briggs has skills like Customer Insight, Customer Service, Customer Satisfaction, Manage Client Relationships, Client Development, Business Planning, Team Building, Leadership, Mentoring Of Staff, Coaching, Recruiting, Sales Operations.

Who are Bill Briggs's colleagues?

Bill Briggs's colleagues are Haseeb Ullah, Shane Watson, Jack Jackson, Afaq Waheed, Salwa Ash, Angelina Wilmer, Xajjad Tauraus.

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