My consulting service develops world class best practices and delivers real cost savings by helping clients effectively manage suppliers, equipment, and labor. Using a Six Sigma based approach, and tapping into my years of experience, WJ Carroll Consulting can help your company; - Significantly reduce postage, labor, and equipment costs - Establish effective management metrics - Create and assess RFP responses - Develop an effective supplier oversight and management structure - Eliminate variance across operations - Improve service delivery - Evaluate and implement mail center security practices Over the last 25 years I have helped clients solve complex service delivery issues, implement stringent mail room security processes and saved millions of dollars in all areas of mail, shipping & receiving and print operations for my clients.

Senior level position managing one of Pitney Bowes’ largest accounts directly overseeing client operations in 72 offices across North America. Position responsibilities include all aspects of client relationship management, P & L management, cross selling across Pitney Bowes business units and employee training and development for over 40 exempt and 600 non-exempt personnel. Significant achievements include;• Secured a multi million dollar five year contract extension in 2008• Consistently exceeds year-over-year growth targets • Developed business strategies that increased cross sell revenue by over 350%• 2010 expansion of PBMS service into our clients European operations • Conducted on-site visits and provided consultative services for client operations in the Asia-Pac region • Reduced clients operational costs by over $21 million through strategic cost savings measures• Achieved highest levels of customer satisfaction scores within PBMS• In less than two months, successfully directed the 2004 transition of one of the largest mail operations in the U.S. • Consistently in the top 25% for employee engagement scores and achieved top company rating in 2006 • Awarded PBMS’ Enterprise Operations Director of the Year in 2005, 2007 and 2009• Selected to Pitney Bowes Leadership Conference in 1998, 2005, 2006, 2007, 2008 and 2010

Corporate staff position to develop high level business growth strategies utilizing industry knowledge, work experience, analytical and creative skills. Additional responsibility included utilizing Six Sigma Black Belt training to eliminate process variances, defects and unnecessary spend for internal corporate functions. • Significantly increased Pitney Bowes revenue and profit by designing complex mail screening processes and services for government agencies following the 2001 Anthrax attacks• Directly supported additional PBMS revenue growth through RFP support and service design• Utilized six sigma black belt skills to reduce vended print work saving the corporation over $1 million in annual expense • Developed operations and labor strategy to win a five year multi-million dollar contract with one of America’s largest banks • 2004 Gold Award for Enterprise Relationship Development for Pitney Bowes largest account• Selected to the PBMS All Stars Conference in 2004 • Presented with the PB 1 Award in 2004 for outstanding teamwork for winning PBMS’ largest services contract• Presented with the PB 1 Award in 2002 for outstanding teamwork on one of PBMS’ Public Sector accounts

Responsible for business development, cost control, quality assurance, process improvement and customer satisfaction for one of PBMS’ largest customers. PBMS liaison for Client Relationship and Purchasing Manager’s as well as PBMS National Account Executive’s and Regional Account Manager’s. Extensive interaction and coaching with staff in 32 offices• Achieved over $800,000 in operational expense reduction• Reduced clients postage, transportation and shipping costs by $2.5m and increased satisfaction scores by 8.25%• Implemented comprehensive quality control and service delivery systems

Consultative services during the merger of NationsBank and Bank of America mail and transportation operations. Interacted with the banks transition teams at various levels and provided operational, logistical, and subject matter expertise to the merger teams.• Developed and implemented international mail routing codes for the new organization• Merged domestic mail code systems between the two banks• Designed multiple transportation and mail delivery options for the new enterprise

Managed all field mail operations and specialized fulfillment services for NationsBank in North and South Carolina• Surpassed all financial, customer satisfaction and employee retention targets• Responsible for 120 employees and $3 million in annual revenues• Awarded PBMS Excellence award for increasing Operations Efficiencies by 15%

Staff position performing all operations planning, new business development and new business implementation for PBMS’ NationsBank account • Designed and implemented service expansion resulting in additional $5 million of annual revenue• Awarded PBMS 1997 Operations Planner of the Year • Selected to the 1998 PBMS Leadership Conference and Summit Club Board of Directors

Managed all field mail operations and specialized fulfillment services for NationsBank in Georgia and Tennessee • Responsible for 70 employees and over $2 million in annual revenue• Surpassed all financial targets for three consecutive years• Awarded Highest Operational Efficiency and Most Improved Customer Satisfaction for 1996

Provided staff support, training and project management for internal and customer focused initiatives

Managed on-site mail operations for the NationsBank Raleigh Office and Eastern North Carolina distributions

Supervised a staff of 15 employees at PBMS’ Sears account providing reprographics, courier, mail and shipping & receiving services

Performed operational functions for all contracted services at two Sears locations in the Chicago area

Responsible for product deliveries and customer service for over 2,000 commercial accounts• Began work as a Route Delivery Salesman and promoted to Operations Manager in the summer of 1988• Managed the dispatch of 32 delivery routes in Chicago metropolitan area and optimized route delivery sequences• Controlled the distribution and recovery of all product storage equipment