- Leadership and Management: Lead all aspects of operations for two ramp locations, ensuring smooth and efficient processes; serve as the Market Performance Council Lead for the OKC and TUL markets; create and maintain a positive and fair work environment for all employees.- Performance and Productivity: Develop and implement action plans to meet service, cost, and productivity goals; monitor and analyze performance metrics, identifying areas for improvement and implementing corrective measures; reward employees for achieving individual and group goals, fostering a culture of excellence and motivation.- Quality and Innovation: Act as district and region lead in quality initiatives, driving continuous improvement in operational standards; participate in technology teams to enhance operational efficiency and implement new tools and processes; lead performance and people teams to ensure high standards of service and employee engagement.- Awards and Recognition: Locations have received numerous monthly, quarterly, and yearly awards for outstanding performance and achievement.

- Leadership and Management: Oversaw all aspects of operations for five delivery stations, ensuring alignment with People-Service-Profit (PSP) goals; created and maintained a positive and fair work environment, fostering employee engagement and satisfaction.- Performance and Productivity: Met service and productivity goals through strategic planning and execution; developed action plans and processes to address areas falling short of goals, resulting in continuous improvement.- Financial Management: Controlled spending and achieved monthly budgets for all five locations; managed feeder aircraft operations and maintained regulatory compliance for all stations.- Project Management and Innovation: Led numerous district-wide projects focusing on service and productivity enhancements; developed Excel tools for operational efficiency, adopted at the district, regional, and divisional levels.- Quality Driven Management (QDM): Participated in district and regional QDM teams, focusing on on-road performance; achieved QDM Expert status, demonstrating advanced knowledge and application of quality management principles.- Awards and Recognition: Consistently scored over 90 on the annual people survey for eight consecutive years; ranked in the top 10 among senior manager rollups in the company for three years; received PSP and People First awards from the Central Region.

- Operational Planning and Analysis: Developed and implemented on-road plans in collaboration with station managers and couriers; provided daily feedback to the station management team on on-road performance potential and necessary adjustments.- Performance Improvement: Proactively adjusted on-road plans to accommodate fluctuations in delivery volumes; achieved a 12% improvement in stops per hour at supported locations through effective planning and execution.- Multi-Location Support: Directly supported three large locations and indirectly supported an additional four locations; ensured consistent application of best practices and optimization strategies across all supported sites.- Awards and Recognition: Two-time recipient of the ORPE Outstanding Performance Award in FY07 and FY09 for exceptional contributions to operational efficiency and performance.

- Administrative Management: Managed administrative functions for the Tulsa Market, overseeing RVSA, TULA, and SWOA stations; conducted internal CSM audits for all three stations, ensuring compliance with all audit requirements.- Process Development and Implementation: Developed and implemented a process to ensure consistent administration of employee discipline for performance and productivity issues across all stations.- Training and Development: Facilitated on-the-job training for several new managers, guiding them through learning systems and daily management tasks; supported new managers in developing the skills necessary for effective station management.

- Package Delivery: Efficiently deliver packages to customers in a timely manner, adhering to delivery schedules and routes.- Customer Service: Provide exceptional customer service by addressing customer inquiries, resolving delivery issues, and ensuring a positive customer experience.- Route Management: Plan and optimize delivery routes to maximize efficiency and minimize delivery times.- Package Handling: Safely load and unload packages from the delivery vehicle, ensuring all packages are handled with care to prevent damage.- Documentation: Accurately complete all necessary delivery documentation, including obtaining customer signatures and recording delivery times.- Vehicle Maintenance: Perform routine checks and maintenance on the delivery vehicle, ensuring it is clean, fueled, and in good working condition.- Compliance: Adhere to all FedEx policies and procedures, including safety guidelines, and comply with local, state, and federal regulations.

- Flight Preparation and Verification: Prepared and verified weight and balance paperwork for 727 and A300/A310 flights to and from Tulsa; managed paperwork for all truck routes to and from the Tulsa market.- Loading and Unloading: Loaded and unloaded PUD trucks and aircraft, including postal flights; completed all necessary scans on FedEx and USPS packages.- Dangerous Goods Handling: Completed required dangerous goods paperwork for flights and trucks.- Ramp Operations: Ran both AM and PM ramp sorts, ensuring timely and efficient processing of all packages.- Team Leadership: Led a team to complete daily tasks, delegating responsibilities to maximize productivity; ensured adherence to FedEx policies and procedures.- Employee Development: Recognized and rewarded employees for outstanding performance; assisted in on-the-job training of new hires and participated in the hiring process.- Operational Improvement: Participated in market conference calls to discuss operational improvements; worked on a Density Improvement Program to enhance the stack efficiency of containers received from the market; provided feedback to market station managers on container quality via email.

- Loading and Unloading: Loaded and unloaded ULDs, trucks, and aircraft efficiently and safely; operated GSE equipment to support loading and unloading operations; served as load captain for 727 aircraft, ensuring proper loading procedures were followed.- Leadership and Accountability: Held a leadership position during Sunday night sort, responsible for loading all trucks; collaborated with employees to ensure sort down times were met.- Process Implementation: Implemented the Full Astra Cons procedure for the Sunday night sort, replacing the previous mass scanning method; initiated a process to eliminate missorts, reducing the missort rate from 15-25 per Sunday to 0-5 per Sunday.

- Team Leadership: Collaborated with the crew foreman to lead a team of 2-3 employees in the construction of Morton buildings; provided guidance and support to team members, ensuring tasks were completed efficiently and accurately.- Construction Management: Precisely followed construction plans to ensure buildings were constructed according to specifications; oversaw the use of hand tools and heavy machinery, ensuring safe and effective operation.- Quality Assurance: Ensured all construction work met high standards of quality and accuracy; conducted regular inspections to verify the integrity and precision of construction projects.- Adaptability: Worked long hours in various outdoor elements, demonstrating resilience and adaptability to challenging conditions.

- Sanding: Expertly prepared cabinet surfaces through meticulous sanding to ensure smooth finishes.- Staining: Applied stains to enhance wood grains and achieve desired colors, ensuring consistency and quality.- Assembly: Proficiently assembled cabinet components with precision and attention to detail, meeting production schedules.- Finishing: Applied varnish and stain using spray techniques, ensuring a durable and aesthetically pleasing finish.- Quality Control: Inspected finished cabinets for defects, ensuring adherence to Crestwood Cabinets' high standards.- Team Collaboration: Collaborated with team members to optimize workflow efficiency and meet production goals.

- Tire Mounting: Expertly mounted tires on various vehicles, ensuring proper fit and alignment.- Tire Balancing: Conducted precise tire balancing to enhance vehicle performance and minimize vibration.- Tire Repair: Skillfully repaired punctured tires using industry-standard techniques and equipment.Battery Installation: Installed batteries on customers' vehicles, ensuring proper connection and functionality.- Customer Service: Assisted customers in selecting appropriate tires and batteries based on their vehicle specifications and preferences.- Sales Support: Provided recommendations and guidance to customers, facilitating informed purchasing decisions.- Inventory Management: Maintained organized inventory of tires and batteries, ensuring availability and accurate records.- Safety Compliance: Adhered to safety protocols and guidelines during all service operations to ensure a safe working environment.

- Team Leadership: Directed and motivated a team of 3-4 employees to achieve sales targets for Kirby vacuum sweepers.- Sales Strategy: Developed and implemented sales strategies to maximize product sales and exceed company goals.- Training and Development: Assisted in training new employees on product knowledge, sales techniques, and customer service standards.- Customer Relationship Management: Cultivated positive relationships with customers to ensure satisfaction and repeat business.- Performance Monitoring: Monitored team performance, provided feedback, and implemented corrective actions as needed to enhance productivity and sales effectiveness.- Inventory Management: Managed inventory levels and product displays to optimize sales opportunities and maintain product availability.- Sales Reporting: Prepared and presented sales reports to management, highlighting achievements, trends, and areas for improvement.

- Completed rigorous Basic Training, developing essential military skills including discipline, physical fitness, and teamwork.- Acquired proficiency in fundamental military tactics, weapons handling, and operational procedures.- Demonstrated commitment to serving and defending national interests through dedication and resilience.- Upheld Army values of loyalty, duty, respect, selfless service, honor, integrity, and personal courage.Committed to ongoing training and readiness for deployment as per Army National Guard requirements.