Bill Chen

Bill Chen Email and Phone Number

Implementation Consultant @ monday.com
Sydney, NSW, AU
Bill Chen's Location
Greater Sydney Area, Australia
Bill Chen's Contact Details

Bill Chen phone numbers

About Bill Chen

I have always had a love of learning and am curious enough dive into new opportunities. I am self-taught in photography and video and have had a fantastic experience capturing moments in time, both in my personal life as well as the many events i've covered throughout my photography career. I have had many years of experience in retail sales and customer experience in technology and telecommunications services. I believe that the customer lies at the heart of every company and that their experience should be a priority. Getting to know a customer personally and identifying any opportunities and solving their problems is something that i've enjoyed immensely.My current role as Commercial Analyst in Procurement presented itself a week before the COVID-19 pandemic hit. Having to start work from home added to the already challenging task of starting a new role in a field where i had no prior education or experience, but it has proved to be worthwhile as I have learned a great deal about the business and developed my commercial acumen.I hope to continue learning in my career and welcome the challenges and opportunities that come along the way.

Bill Chen's Current Company Details
monday.com

Monday.Com

View
Implementation Consultant
Sydney, NSW, AU
Website:
monday.com
Employees:
3324
Bill Chen Work Experience Details
  • Monday.Com
    Implementation Consultant
    Monday.Com
    Sydney, Nsw, Au
  • Monday.Com
    Senior Technical Support Engineer
    Monday.Com Sep 2023 - Present
    Sydney, New South Wales, Australia
  • Monday.Com
    Technical Support Engineer
    Monday.Com Mar 2021 - Oct 2023
    Australia
    Provide technical support to customers of monday.com covering all domains. Escalate and report bugs to R&D team. Communicate resolution and set expectations with clients. Provide API/App support to developers of apps for monday.com's marketplace.Assisting in setting up and troubleshooting SAML/SCIM for clients.Manage large scale incidents and communicating customer's experience with developers to drive resolution. Write and verify documentation for internal knowledge base. Provide training to Customer Success and Sales teams regarding technical topics.Buddy and Mentor to new customer experience agents.
  • Monday.Com
    Customer Experience
    Monday.Com Mar 2021 - Oct 2021
    Australia
    customer experience advocate
  • +82Culture
    Photographer
    +82Culture Jun 2018 - Present
    Sydney, Australia
    Key responsibilities:· Directing and managing a small team of photographers during large scale concerts· Receiving Artists and High Profile guests from the airport· Assisting in accommodating Artists and their requirements · General Assistance with running productions
  • Goodman Fielder
    Commercial Analyst - Procurement
    Goodman Fielder Apr 2020 - Mar 2021
    Australia
    Key responsibilities:· Provide supporting data analysis to Commercial Managers· Liaise with cross functional teams to gather requirements· Assisting Commercial Managers with contract and vendor management · Creating RFPs for tendering and go to market procurement exercises· Setting up eRFx using ARCUS for online tendering· Review and analysis of spend and assist in providing solutions and insights· Approving vendor set up requests, ensuring Procurement policy adherence.
  • Telstra
    Customer Advisor
    Telstra May 2017 - Feb 2020
    Sydney, Australia
    Key responsibilities:· Full Product knowledge of all services offered to both Business and Consumer Customers.· Providing the best experience and solutions possible for all customers· Meeting both Sales and Customer Advocacy metrics · Providing training for other employees in operational database systems. · Low level technical support for customers
  • Crossover Dance Studios
    Photographer
    Crossover Dance Studios Aug 2014 - Jun 2018
    Sydney, Australia
    Key responsibilities:· Directing and managing a team of photographers during large scale productions· Conducting Annual Staff Photoshoot · Providing studio with creative material · General Assistance with running productions as well as maintenance of studio
  • Magic Memories
    Photographer
    Magic Memories Aug 2016 - Jan 2017
    Sydney, Australia
  • Dick Smith Electronics
    Customer Advisor
    Dick Smith Electronics Mar 2014 - Jul 2016
    Sydney, Australia

Bill Chen Skills

Social Media

Bill Chen Education Details

Frequently Asked Questions about Bill Chen

What company does Bill Chen work for?

Bill Chen works for Monday.com

What is Bill Chen's role at the current company?

Bill Chen's current role is Implementation Consultant.

What is Bill Chen's direct phone number?

Bill Chen's direct phone number is +614113*****

What schools did Bill Chen attend?

Bill Chen attended University Of Sydney, Sefton High School.

What skills is Bill Chen known for?

Bill Chen has skills like Social Media.

Who are Bill Chen's colleagues?

Bill Chen's colleagues are Kamie Shami-Schnitzer, Isabella Novella, Saul Jonathan, Bruce Alvarez, Shir Yahav, Atalia Refua, Geneva Stiglic.

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