• Lead the Network & Systems 24/7/365 operations in support of NCR’s manufacturing, customer service, purchasing, accounting and other corporate functions• Lead the Global Help Desk teams in support of NCR’s internal & external users, utilizing telephony and web based incident services, along with self service functionality.• Management escalation point of contact for Technology and Infrastructure for all NCR business units and their customers. • Responsible for the 24/7/365 operations of NCR’s Global Data Center Facilities

• Lead the creation of process improvement program to improve technology process improvements to enhance the business process flow (Customer Services)• Programmed managed the IT transition as part of the NCR – Teradata separation

• Single point of contact into Technology and Infrastructure for NCR’s business units. Providing Technology and Infrastructure cross-functional (voice and data networking, processing, security, distributed computing, support) solutions encompassing resource management, program/project management, and communications for the business units and their customers.• Provide support to the Technology and Infrastructure Vice-President.• Technology and Infrastructure Lead for off shore programs, mergers and acquisitions.

• Lead department to improved efficiency and effectiveness through migration, automation and elimination efforts.• Planned, implemented and guided NCR Year 2000 processes. Professionally recognized for ideas and leadership skills executed during the project.• Merged equipment and service of 3 regional data centers with global perspective, into 1 center. Accomplished with no negative impact on internal customers.• Held full responsibility for providing 7 day / 24 hour support to network and computer systems worldwide that: Control corporate operations, such as sales, customer service, purchasing, accounting, billing, general ledger  Support all NCR voice and data networking Operate efforts in data warehousing• Planned, implemented and directed programs and contingency plans that: Control facilities (UPS, Power, HVAC, Fire, Security and Water) Manage system, network failures and prepare for disasters Manage media (Printing, Information Delivery & Tapes) Maintain relationships with third-party vendors• Consulted with corporate-wide managers to coordinate functions that impact Center operations.• Refocused operations to address future functional responsibilities, training, education and goal-setting needs and to identify in-house automation opportunities.