Bill Convis Email & Phone Number

Proficient CRM Technical Consultant and Solution Engineer with over 20 years experience delivering successful implementations of AmdocsCRM, SugarCRM and SalesForce. A self-starter, customer focused and detail oriented. Adept at understanding a companies customer relationship needs and mapping those to CRM product functionality. Demonstrated ability to lead the development of technical specifications based on customer requirements. An effective communicator, very comfortable in front of audiences presenting SaaS based CRM solutions. • Designed, developed, and delivered complete CRM solutions based on customer RFP’s. • Proven ability in translating complex technical terminology and presenting in laymen terms.• Deep knowledge of client server SaaS technologies with a solid history of delivering outstanding customer service.• Able to acquire knowledge rapidly and to apply new technologies for CRM solutions.• Strategically manage time and expediently resolve problems for optimal productivity, improvement, and profitability; able to direct multiple tasks effectively.Created custom CRM solutions utilizing SalesForce and SugarCRM published API's for over 100 customers worldwide. Authored numerous blogs on how to utilize workflow and process automation to streamline the day to day operations of company's using CRM.Authored SierraCRM's Process Manager workflow add-on for SugarCRM, the only commercially available business process management module for SugarCRM. Responsible for SugarCRM customers recognizing operating cost savings by utilizing the core features of process automation via Process Manager. Experts in Automated Workflow for SugarCRMTechnical Specialties Include: Java - Apex - Visualforce - PHP - MYSQL - MSSQL - Linux

Listed skills include Java, Sugarcrm, Php, Saas, and 27 others.

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  San José State University

  General Studies