Responsible for the Information Technology Infrastructure, Telecommunications and all related services and operations across the enterprise. More information to be provided later!https://www.linkedin.com/company/city-of-jacksonville/about/

Serving as an IT strategist (consultant CIO/CTO) in the Sarasota/Tampa Bay area. As an advisor to senior management, currently providing IT strategic planning, analysis of existing strategies and enterprise IT projects, cloud re-platforming, IT operational efficiency, insourcing and outsourcing, system migrations, data mining for business intelligence, team recruiting and building.

Recruited back to FIMC (first tenure 2001-2006) by CEO to resolve business and technology issues. Managed $5MM IT budget. Led a team of local IT professionals, consultants, and offshore developers. Reported to CEO, served on Executive Committee, and presented to Board of Directors. Redefined and executed IT strategy in alignment with short- and long-term revenue goals. Oversaw all aspects of IT products including aligning IT roadmap with business strategy, design and development of core business applications, maintenance and support of the existing infrastructure, provisioning of IT services, extensive compliance with regulatory requirements, reporting, and BI analytics. • Conducted complete overhaul of IT strategy and infrastructure to stabilize delivery of IT solutions.• Implemented hybrid on premise and cloud-based MS infrastructure (Hyper-V & Azure).Instituted custom-developed ERP application (MS .NET stack/Agile) within 12 months to replace legacy systems and meet growing business and compliance requirements. • Delivered suite of web and mobile applications to facilitate and enhance client and consumer experience.• Innovated and built a data warehouse and APIs to consolidate data from a multitude of sources. • Produced Business Intelligence analytics (SSRS & Power-BI) to drive business decisions.■ IMPACT ■✓ Modernized enterprise systems without disruption to business and while supporting onboarding of new clients and products.✓ Drove revenue growth by $120MM.✓ Increased company valuation and positioned FIMC for acquisition.

Recruited to strengthen and stabilize IT infrastructure to support rapid growth. Led team of 14 direct and indirect reports. Developed, justified, and secured financial support for >$2MM in IT initiatives.Reported to CEO and served on Executive Committee.• Restructured IT from ground up and aligned technology with aggressive corporate growth projections.• Leveraged IT as a strategic investment to streamline business operations to reduce costs and increase productivity.• Led implementation of a new data center and structured virtual server environment supporting mission critical applications with disaster recovery and business continuity plans.• Implemented ITIL best practices for support and management of IT services establishing Service Level Agreements for all critical business functions.• Led implementation of a structured Service Desk system and support team.• Achieved SSAE16 SOC 1 Type 2 certification.• Coordinated implementation of centralized system management for mission critical systems, PC client management, and end-point protection.• Led architecture of a decentralized telephony solution using open source technology (Linux based).• Coordinated architecture and deployment of a centrally managed and highly secure wide area network with support for regional and remote users.■ IMPACT ■✓ New IT structure supported 400% growth in sales ($1.5B in annual lending). ✓ Achieved federal regulatory and licensing compliance requirements.✓ Facilitated compliance with consumer data protection requirements.✓ Supported sale of company to Proficio Bank with exceptional valuation.

Recruited to resolve technology, business, and communication issues as company was attempting to enter the DVD rental industry.Led team of 40 direct and indirect reports throughout the U.S. and South Korea. Managed multiple outsourced hardware/software developer vendors throughout South Korea and Canada. Controlled $5MM technology budget. Reported to CEO and Board of Directors. Served on Executive Committee.• Designed/delivered robust IT infrastructure to meet/exceed business requirements for functionality, workflow efficiency, and high availability.• Resolved and stabilized the highly complex DVD rental platform involving mechanical, robotics, digital, security, firmware, software, data bases, payment processing, Business Intelligence and Artificial Intelligence.• Oversaw software development of outsourced data center (co located at Peak 10) via South Korea and Canada vendors.• Negotiated national and international contracts for technology products and services.• Designed/developed a Business Intelligence platform for key products to improve system availability, increase profitability, and decrease operating expenses.■ IMPACT ■✓ Enabled new product launch and penetration into a new industry (DVD Rentals). ✓ Resolved multi-billion-dollar contractual disputes with South Koreans involving the manufacturing issues for 300 DVD rental kiosks.

Reporting to CIO, responsible for $8MM operating budget and $10MM capital budget. Led team of 63 direct and indirect reports. Served on several committees (Steering, Change Management, IT, Executive). Participated in development of IT strategic plans and governance. Nurtured political and business partnerships with City Business Units.Led Data Center Services Group (57 members) supporting >7,000 users and 400 applications. Group provided 24x7 data center operations, Service Desk, Desktop support, Tier 3 support, and architecture services (data center, servers, local and wide area networks).• Delivered a Data Center Consolidation involving the refresh of >200 platforms without business interruption within 1 year.• Restructured Data Center Services to optimize resources and reduce operating costs. • Inventoried and refreshed all of the City’s PC workstations (7,000+ spanning 874 sq. mi.) for first time in 7 years).• Drove City’s first-ever outsourcing of desktop services despite stiff opposition resulting in exceptional service quality ratings and significant cost savings. • Implemented ITIL framework to enhance system stability and quality of services.• Implemented large-scale desktop computer deployment strategy.• Realigned regional field services (tier 2) to reduce response time and decrease service costs.• Re-architected the service desk to increase first-touch resolution.• Completed the Server Virtualization project to consolidate all mission critical servers. ■ IMPACT ■✓ Resolved all of the City’s major technology challenges.✓ Transformed IT services adding significant structure that delivered measurable quality service levels, and met all compliance and security requirements.✓ Saved $1.2MM annually through Data Center restructuring.✓ Saved $1.5MM annually through desktop services outsourcing

CompCare was a $50MM behavioral managed care organization that served more than 2 million members in Central and Eastern U.S.Contracted to stabilize IT function. Headed the IT Division. Instituted a Change Advisory Board.• Developed IT investment strategy.• Implemented new technology infrastructure, restructured IT organization.• Implemented new methodologies to ensure quality of service and compliance within 1 year.• Negotiated multimillion-dollar contracts.■ IMPACT ■✓ Maximized company valuation.✓ Created austerity measures for business downturns.

Craig Insurance Services was a $200MM outsources provider of subrogation services for the P&C Insurance industry. Services were provided to major insurance carriers in the U.S. and Europe. Reported to CEO and served on Executive team and Change Management Advisory Board. Recruited to right size the IT division. Led a team of 24 direct and indirect reports. ✓ Reduced IT spend while increasing the performance and service delivery

Recruited to rebuild the entire IT infrastructure to support over 40% annual business growth providing wholesale home, auto, and supplementary life insurance products. • Redeveloped and implemented all core business applications.

iSky was a $35MM provider of outsourced customer care services. Led a team of 4 direct reports and 25 staff.Designed and instituted development methodologies, operating procedures, version control programs, change management, implementation management, and quality control.• Developed infrastructure for business and financial operations for the IT department.

Panurgy was a $200MM company providing IT service and products with 24 strategic acquisitions in the U.S. and Ireland. Led a team of 17 Regional Managers.• Initiated development of corporate systems infrastructure to support financial, human resources, payroll, and corporate management functions. • Evaluated prospective companies and identified organization for acquisition and strategic leveraging.

Magellan was a $1.4B company providing Behavioral Care Management, Claims Processing and Provider Network Management Services. • Directed research, integration, design, implementation, and maintenance departments for corporate data and voice networks.• Oversaw development of LANs and WANs covering 23 regional data centers with more than 25 million members.• Managed implementation of Novell Netware, Windows NTAS, MS SQL, Exchange based unified messaging, and integration with multiple mainframe connections and data interfaces.• Supported deployment of more than 6,000 Windows (95/95) clients with broad range of customer client/server health care management software applications• Instituted IS policies, quality control, regional IS operations, and corporate help desk. • Performed instrumental advisory role in more than $1B in mergers and acquisitions.