Providing P.O.S., positively outrageous service, to customers through answering incoming phone calls, personal visits to airports, email requests, and 24/7/365 A.O.G., aircraft on the ground, service for parts requests and solutions.

Day to day managing technicians, accountants, and clerical staff members for their Canadian facility based in Toronto. Quality Control Group leader in the Ft. Lauderdale, Fl. facility, managing inspectors and technicians for the test equipment calibration labs, interfacing with Department of Defense inspectors for manufactured test equipment for F16 project.

Developed the first pager that was sold to Japan with electrical and mechanical responsibilities.