A customer-focused communicator with proven ability to understand and convey complex product information, develop rapport and build strong relationships with customers. Excelling in both “direct” organizational structures as well as various “matrix” organizational structures across large corporate and geographically diverse settings. Experience includes the establishment and senior management of customer service departments, technical service engineering departments, field service organizations, flight operations, training, sales teams, virtual customer service centers, contracted repair stations and FAA repair stations.
Listed skills include Aerospace, Aircraft, Leadership, Continuous Improvement, and 23 others.