Bill Dacus Email & Phone Number

Arlington, Virginia, Us

• Federal Law Enforcement Analyst• 35M Human Intelligence Collections Manager• 35F All-Source Analyst Instructor• Maintain accurate reports of activities and student progress• Translate and interpret Portuguese and Japanese for training missions• Train and certify drivers as the unit Master Driver Trainer• Teach resiliency skill as a resiliency training assistant• Lead and train other soldiers as a Non-Commissioned Officer• Conduct after action reviews to improve processes and procedures• Coached field teams as part of Operations Management Team in Afghanistan• Deployed to FEMA HQ in Washington, D.C. to assist in the establishment of a more effective coordination system between FEMA and National Guard • Received awards and special assignments due to my strong work ethic and quality results

Sandy, Ut, Us

• Transport regular-ed and special needs students from preschool through high school• Enrich student learning through extra-curricular activity transportation• Maintain high standards of vehicular operation and safety • Present a positive, professional, and courteous image• Uphold a reputation for dependability and punctuality

Us

Tier-1 IT supportProvided and maintained various forms of account accessCustomer serviceTechnical understanding of systems related issues

St George, Utah, Us

• Transacted sales calls for a wide variety of consumer products• Mastered product and service catalog to convert calls to sales• Quickly memorized new products, offers, and policies to maximize client experiences

Atlanta, Georgia, Us

• Supervised a 2010 Census call center team• Conducted regular training to keep census team knowledgeable of policies and procedures • Secured benefits for ADP clients• Processed materials and coordinated linguistic support for Snell and Wilmer law offices• Conducted logistical operations, including inventory maintenance, for UPS Supply Chain Solutions

• Acted as a customer service agent on the CapitalOne credit card team.• Resolved customer complaints as a de-escalation specialist• Trained agents in sales and customer service• Spearheaded a new refinance program as part of a specially selected team

• Sold training packages to real estate investors• Effectively gained an understanding of all SDI products and resources in order to tailor packages to individual clients• Advised real estate investors on best practices for using SDI products and resources

Orange, California, Us

• Supervised operations, including payroll, logistics, sales, hiring, and training• Conducted extensive products training among sales associates to maximize customer experience• Led the district in monthly sales during tenure• Hired and trained new management throughout the district area

Education record

Certificate, Military Intelligence, Command Control And Information Operations

Certificate, Military Intelligence, General

Certificate, Portuguese Language And Literature

A.A.S., General Education

Persuing B.A., Psychology