Convergent IT Solutions - An independent IT contractor providing professional desktop and enterprise IT consulting and support services for government, business and leading solutions providers in the greater Eastern Ontario region.• Responsible for the installation, deployment, and support of Windows workstations, applications and print resources for small business, government and corporate technology clients in southeastern Ontario.• Deliver post-installation software and hardware support to end users. Provide technology training to clients, ensuring all migration issues are resolved. • Ensure conformity with site privacy and security protocols.• Responsible for operating system, network, application and hardware troubleshooting and problem resolution. • Trigger and manage escalations if deployment and service timelines are at risk. Responsible for keeping management and project teams appraised if SLAs are jeopardized.• Perform the migration of user environments during hardware upgrades. Transfer user data, profiles, print and shared drive resources. Ensure conformity of Windows and application versions per client specifications.

Managed the integration and delivery of solutions that encompass the complete portfolio of HP's enterprise products and platforms – Performance Optimized Data Centers, High Performance Compute Clusters, Business Critical Servers, Industry Standard Servers and Enterprise Class storage products.Accountable for providing service delivery quotations, documenting integration requirements, ensuring global solutions center readiness, assigned strategic accounts, working with customer IT management, solution architects and supply chain technical resources.

Provided the delivery and support of IT solutions and projects destined for global Fortune 500 accounts. Provided technical solutions consulting, development of S.O.W, created technical design, performed integration, testing and deployment.Platform integration experience includes all Wintel and Itanium based rack-mount and blade server solutions running Windows, Linux and HP-UX.Thorough experience with supply chain, manufacturing and technical consulting processes, tools and applications.

Consultant with HP’s Business Critical Server division. Technical liaison for HP’s global consulting organization and its server manufacturing division.Managed high-end solutions through the manufacturing and integration cycle resulting in successful and on-time installations, complete customer satisfaction, reduction in manufacturing cycle time and improvement in over-all solution quality.