System Manager for Union Bank Applications; Express Banking applications, Teller applications used by Bank Tellers for processing customer transactions, Teller Differences application used for reporting Teller out-of-balance conditions, and Shared Bank Services used to support other bank applications including customer onboarding. Worked with multiple software vendors supporting the Express Banking applications to incorporate vulnerability remediation into their software.Responsible for managing application IAM activities including managing Active Directory groups, functional Ids, Security Access Profiles, Privileged user profiles, application support documentation, service account management/password rotation and approving user access requests. Ensure applications adhere to Disaster Recovery, and data obfuscation standards.Implemented change packages for application software version updates, enhancements, bug-fixes and vulnerability remediation. Coordinated with multiple support teams including DBAs, Web support and IAM groups.Managed three resources performing performance assessments, managing workloads and administrative tasks.Use technology tools including Active Directory, ACAT, Archer, Aveksa, Clarity, CMDB, Confluence, Dynatrace, GSI, Jenkins, Jira, Service Now, Splunk, Venafi, Veracode and XMatters. Extensive experience working on MRAs, MRIAs and Exception handling.

Managed multiple software development projects in an Oracle PL/SQL environment for operations team using waterfall methodology. Created Project Initiation forms, Project Charters and project estimation documents.Elicited user, system and data requirements, and created detailed Business Requirement Documents. Created sample and mock up screens, business use cases and various flow charts as needed to enhance understanding of the requirements.Performed detailed data analysis for pre-project planning and decision planning. Developed Design documentation and reference guides used by developers and Quality Assurance. Analyzed multiple solutions and provided recommendations.Collaborated with multiple business groups including accounting, risk management, legal and operations and technical teams including architecture, developers, QA analysts and infrastructure. Provided mentorship to other project managers and business analysts.

Effectively manages multiple database infrastructures for Corporate Card Clients. Leads dedicated vendor support team and proactively monitors system performance to ensure 100% availability. Responsible for system hardware and software upgrades, disaster recovery planning and testing. Communicates and coordinates with technical and business teams to minimize impacts to projects and processes. Provides consulting to technology and business teams.Leads Performance Management team that provides support to technology development teams with the primary goal of improving user experience. Services include code review, SQL and ETL optimization, performance analysis and development support. Developed process to create metric driven data used to measure system performance and capacity planning analysis. Drove team to build solutions to be leveraged across the organization including a generic purge process applicable for any DB2 database. Works extensively with DBAs, System Administrators and production support. Reviews logical and physical diagrams, reviews stored procedures, db cataloging, re-indexing and metrics produced by Workload Manager. Creates plans for system backups, failover, network connectivity, and hardware upgrades including adding CPU, memory and SAN storage and database compression.Extensive project management experience including creating project plans, forecasting and timesheet approvals in Clarity. Creates resource plans and schedules. Anticipates future resource requirements to ensure project tasks can be assigned and worked when required. Manages projects in Rally. Ensures projects follow SLDC and software capitalization guidelines. Proficiently analyzes project expenditures including vending partners. Uncovers and reverses over spends. Holds vendors to contractually agreed upon spending limits without sacrificing project deliverables. Negotiates and processes SOWS.

Facilitated multiple project life cycle development sessions. Mentored team members on American Express project management tools. Developed audit and review processes to validate application data integrity

Created project documentation for multiple projects including migrating the environment from Mainframe to UNIX, implementing the airline commission cap and creating the fee billing system. Developed test plans including test cases and test scripts