Bill Diffenbaugh Email & Phone Number

Miami/Fort Lauderdale Area

We are well-versed in a variety of operating systems, networks, and databases. We work with just about any technology that a small business would encounter. We use this expertise to help customers with small to mid-sized projects, providing an experience that is tailored to our customers' needs. By outsourcing IT management to us, businesses can rest assured and focus on their business, leaving their technology needs and concerns to us.

Miami/Fort Lauderdale Area

South Florida

Onsite technical support for local and National companies in South Florida, specializing in Microsoft Server technologies, Hewlitt Packard Enterprise Servers (Proliant ML, BL, DL, and Apollo Series), and POS systems.

Hollywood, Florida

Project Manager for multiple migrations from Windows Server 2008 to Windows Server 2012.Implementation of Cisco Meraki routers and WiFi APs for the majority of our clients, replacing existing infrastructure.Onsite troubleshooting and handling escalations from other CMIT franchises.Configuring Multi WAN failover and testing for multiple clients, including replacing existing equipment and replacing with CiscoMeraki or Watchguard XTM devices.VMWare and Hyper-V installations, including implementing Windows Server 2012 DCs and member servers (application and fileservers) as virtual machines.Managing day to day operations and handling escalations from Tier 3 Help desk.Onsite assessments with clients to discuss ameliorating, expanding, and stabilizing existing network infrastructure.Managing migrations to Office 365 and Hosted Exchange, while still maintaining legacy Exchange 2010 Servers.

Miami/Fort Lauderdale Area

Primary responsibilities included troubleshooting network outages, maintaining Windows Server 2003/2008 and ExchangeServer 2007 / 2010 for businesses in the tri-county area.Secondary responsibilities included maintaining network security, desktop computers, and performing remote troubleshootingon an as-needed basis.Migration of applications and web services to new servers and replacing existing switches/routers and connecting to Remote IP Power switches.I assisted a 120-user insurance agency with their daily IT needs while they worked with External IT tomigrate their network infrastructure to a cloud-based environment. This project included maintenance on multiple 2008Servers, Exchange Server 2007, and TAM, an insurance agency CRM tool.

Miami

Network Administrator for an international, multi-domain Windows 2000-based network. Responsible for supporting all inhouseweb-based applications (ASP, HTML, JAVA), and rolling new programs out to the clients.Designed, built, and implemented custom Dell servers for a campaign with the U.S. Postal Service and U.S. Army. UsingMicrosoft Application Center2000 and Big IP, I was in charge of designing our web farm and maintaining over 65 virtual sites. I also was responsible forimplementing LAN security, and managing Microsoft Exchange and IIS.Senior Network Administrator - Special Assignment – Project Coordinator 6/2000 – 9/2000Worked on a joint venture between Precision Response Corporation and USAI to relocate the local Ticketmaster office inDenver and migrate existing applications and databases to our corporate office in Miami.Provided daily on-site technical support and trained staff on all new software and related technical issues Reported directly toBarry Diller of USA Networks and the CTO of Precision Response Corporation.Systems Engineer II – Full-Time Position Accepted 10/1998 - 6/2000Provided Site Support for 3000+ workstations.Responsible for training Site Support and provide senior-level support to our technical staff and helpdesk.Promoted to Systems Administrator in 1999 and took on the responsibility of administering our local domain.