Bill Eubank Email & Phone Number

Hampton Roads, Va

- We utilize years of experience coupled with the desire to consistently set the standard of excellence to provide superior quality and services at a fair price in the fields of fiber optics and telecommunications. - We offer end to end solutions in the field of fiber optics, equipment room design and documentation, infrastructure installation, equipment installation and power up, structured cabling and design for Ethernet, Fiber, coax, RF and power.

Hampton Roads, Va

-We offered end to end solutions for equipment room design and documentation, infrastructure installation, equipment installation and power up, structured cabling and design for Ethernet, Fiber, coax and power. At 5 Nines our goal was to provide our customers with a valued relationship based on trust, reliability and quality.

Hampton Roads, Va

- Managed a team of supervisors, engineers, and operational level employees across the state of Virginia- Provided leadership and guidance to supervisors and operational level employees to accomplish operational goals using key performance metrics- Estimated staffing needs and schedules and assigned work to direct reports to meet service and budget targets- Developed, reviewed, and maintained departmental budgets to ensure cost effective operations and funding for anticipated growth needs resulting from capacity studies.- Responsible for 43 Technical facilities and towers ensuring all technical standards were met for the highest level of network integrity, reliability and survivability- Develop and deploy processes that ensure RF levels are within corporate specifications and network availability is greater than 99.99%- Work with boundary partners to ensure understanding of large projects, time lines, and expectations to minimize impact and ensure success. - Co-chaired a local cross-functional team tasked with the development of standards of engineering requirements for the technical facilities.- Member of multiple cross functional tiger teams focused on trouble call and truck roll reductions.- Member of the National Cox Technical Facilities Work Group tasked with the development and standardization of engineering and maintenance requirements for the technical facilities.- Responsible for the oversight and vendor management of the critical infrastructure inclusive of AC service capacity, Generator backup, DC power plants, Uninterruptible power backups, fire suppression and detection, HVAC, building structure and equipment installation and cabling.

Hampton Roads, Va

- Act as liaison between the field RF techs and the data engineers-Act as a tier 2 trouble resolution contact- Monitor DOCSIS network capacity-Initiate corrective actions to resolve over capacity situations- Work closely with data engineers to create tools and performance metric to better monitor state of the network- Work closely with MTC, Data engineering and Atlanta to deploy network upgrades- Created DOCSIS and online cable modem tool documentation.- Developed and conducted Cable modem tool training for SOC, Care, MTC and the field

Hampton Roads, Va

- Provided leadership and supervision to central systems technical staff- Responsible for coaching, training, and developing subordinate staff.- Assigned work and set completion dates.- Provided adequate staffing and coverage through on-call and event scheduling.- Proactively managed the verification, validation, authentication, and operational performance of MTC systems.- Oversaw capacity planning and traffic studies.- Developed, reviewed, and maintained department budget to ensure cost effective operations and funding for anticipated growth needs.- Monitored and oversaw operations to provide complete quality services with exceptional reliability and performance- Ensured FCC & Franchise regulation compliance through verifications, documentation and reporting.- Ensured compliance of HE/MTC environment standards.- Promoted continued development of team members.

Richmond, Virginia Area

- Manage operations & customer care employees for the Hampton Roads & Richmond markets- Oversee the construction of the Central Office and fiber backbone infrastructure- Maintain and ensure network integrity and survivability- Meet with building managers & owners to coordinate building entry- Prepare detail weekly reports for upper management- Assist and direct the preparation of project timelines- Prepare and track budgets- Ensure that proper network documentation is created and maintained- Assist sales with large customers by attending sales calls- Act as a 3rd level escalation point in trouble resolution

Richmond, Virginia Area

- Meet with building managers & owners to coordinate building entry- Design & engineer CPE POP locations- Design & engineer Central Office needs and upgrades- Develop job quotes for sales proposals- Develop and submit request for capital project funding- Design and allocate fiber assignments for node additions and reconfigurations- Design or work closely with partner OSP engineers in the deployment of fiber plant- Monitor and track network utilization and capacities- Assign and oversee the daily workload of installs & troubles- Act as tier 2 escalations for trouble resolution

Richmond, Virginia Area

- Installation & provisioning of central office equipment- Installation & provisioning of Customer POP equipment- Installation & provisioning of DSO, DS1, DS3, STS1, OC3, OC12, & OC48 circuits- Oversee splicing and turn-up of the fiber optic plant- Work closely with LEC’s & IXC’s in the installation, turn-up & trouble shooting of circuits

Henrico Va.

- Create daily work & on-call schedules- Assist dispatch with the assignment of daily work orders- Oversee and develop a service work force of 20+ technicians- Carry a 24x7x365 on-call Lead Technician 1985 – 1989- Conducted residential & commercial trouble calls to the Headend- Conducted mainline feeder & trunk troubles- Conducted routine preventative maintenance on trunk & feeder lines (sweep)- Conducted routine maintenance in the Headend and TVRO dishes- Worked Headend, TVRO, AML microwave & tower outages- Handled escalated residential and commercial calls