Bill Flowers Email & Phone Number

Austin, Texas Area

Started this business which builds, repairs, and upgrades consumer drones and multicopters. Specialize in first-person view, telemetry, and aerial photography equipment.

Austin, Texas Area

Oversee the entire customer experience from initial contact through service delivery. Perform intake of vehicles for repair, assess repair needs, and present detailed cost estimates. Recommend alternative solutions when appropriate and place accurate repair orders. Monitor the status of repairs throughout the process and resolve any customer issues when necessary. Consistently exceed all set sales projections and goals.

Austin, Texas Area

Drove all aspects of business operations, sales, and customer services for this busy tire shop. Maintained total P&L responsibility and oversaw all accounting, marketing, and vendor relations for the company. Handled recruitment, hiring, scheduling, training, development, and performance management for all employees. Exceeded all sales targets while ensuring the highest level of customer service and satisfaction.

Austin, Texas Area

Austin, Texas Area

Held direct responsibility for all shop operations including budgetary management, sales, HR, and customer service. Performed the interviewing, hiring, staffing, training, and evaluations for all personnel. Oversaw repair operations, ensuring all customer expectations, quality, and safety requirements we met. Retained appropriate inventory levels and ensured all building and equipment maintenance was completed.

Austin, Texas Area

Managed all facets of day-to-day operations for this full-service automotive repair shop. Boosted car count 20% within 60 days through aggressive grass roots marketing initiatives and stellar customer service. Directed all hiring, finance, quality, and customer satisfaction efforts.

Austin, Texas Area

Accountable for the South Austin market including management of 8 locations and 75 employees. Developed the overarching business plan, vision, and strategy for the market. Designed and initiated a standardized employee training program which dramatically increased customer satisfaction.

Austin, Texas Area

Led all aspects of daily shop operations including HR, customer service, and sales. Enhanced financial performance by ensuring the most cost-effective production methods were employed.

Bryan/College Station, Texas Area

Managed the overall store operations for this large-scale big box retail location. Employed innovative training and employee engagement strategies to increase retention and customer satisfaction. Awarded Top 10% Manager of Distinction; increased annual sales from $8M to $13M and reduced turnover by 50%.

San Diego, California