Bill Fuller Email & Phone Number

Toronto, On, Ca

Us

San Jose, Ca, Us

- Responsible for managing Sales Funnel for Sales Global team including leading weekly funnel review meetings, managing Sales Force tool development and improvements, driving improvements to funnel stages, data entry and reporting.- Responsible for managing global sales compensation plan, including its definition, terms and conditions, goals, distribution for signature, design win tracking and sales variable compensation payments- Leading Customer Support Organization which provides 24x7x365 customer support for PaaS and SaaS security products including Rambus’s CryptoManager Infrastructure and IoT Security Services products. Defining and driving RMA process, issuing SW releases and patches, managing SW distribution site, driving customer issues to resolution and closure, crisis management.- Customer Contract Reviews for Sales Operations and Customer Support- Partnering with Finance for Contract to Order to Cash Process- M&A Sales Team Representative for performing due diligence for deal evaluation

San Jose, Ca, Us

Established and grew a global Field Applications Engineering team and a customer support team for Rambus. Grew an initial team of 5 to 20+ FAEs and Support staff globally, with staff in the US, Canada, Europe, Korea, China, Japan and India. Report directly to the VP of sales.Support and grew revenue in Cryptography cores and enterprise software including PaaS and SaaS mobile ticketing and payments, secure key provisioning infrastructure PaaS, SerDes and Memory IP, and DRAM buffer chip products. Established internal and external tools and processes for tracking, resolving and closing customer issues.Improved Sales, FAE and customer support training efficiency through capturing and posting sessions on-line.Directly supported large customers, including SK Hynix, Samsung, Dell, HP, Micron, Global Foundries, Ericsson for various products.

Palo Alto, California, Us

Built a world-class Field Applications Engineering team for Broadcom supporting the Central US, Mexico and Brazil, directly supporting a $500M+ revenue stream for the company. Leads a department of 26 including direct FAEs, Rep FAEs and Distribution FAEs supporting hundreds of customers from large OEMs to small start-ups. Major customers include Server OEMs, Ethernet Switching equipment providers, Automotive, Set-Top Box OEMs, and IoT suppliers. Manage and develop FAE training world-wide. Work closely with the global FAE leadership team to identify training needs, and with the business units to develop training content and to deliver training. Responsible for technical training content at the company's annual World-Wide Sales Conference. Collaborate with the FAE management team, FAEs and applications engineering to identify problem areas and to drive efficiency improvement activities across the company.Encourage an entreprenural and ownership mentality across the team with a focus on driving demand creation, building strong customer relationships, and owning and driving customer issues to resolution. Exceeding customer expectations and meeting customer schedules are high priorities for the team. From 2002-2006, supported Ethernet Controllers for IBM's Server and PC development teams in Raleigh, NC, and the ThinkPad design team in Yamato, Japan. Worked closely with Lenovo's design teams in Beijing and Shanghai to support controller designs. Provided Bluetooth and Wireless LAN support for both IBM's and Lenovo's PC teams. Job responsibilities included pre-sales networking, technical presentations and architecture planning, schematic and layout reviews, hardware bring-up, driver testing and debugging, and detailed project management support. Managed the PC-OEM FAE team from 2006-2008, and then the Central US FAE team from 2008-present where I built a strong, talented and entrepreneurial team.

Managed development program for a 16 port Voice over DSL Integrated Access Device developed in conjunction with a Taiwanese Partner. Included schedule creation and tracking, ClearQuest bug tracking and administration, negotiation with third party companies, and hands-on development work to resolve difficult problems.Participated in testing, hardware and software (C++) debug, hardware reviews and code reviews.Interacted with marketing to develop requirements, sales for customer requirements and beta testing, development and test for product development, testing and debug.Managed development for a broadband telephone, which combined wireless handsets, 4 POTS ports, and an Ethernet port for Voice over DSL.

Espoo, Southern Finland, Fi

Technical Manager, Optical Area Networking, Raleigh, NC, 2000 – June 2001Managed product planning, release planning, feature content and product schedules for the award-winning OptiStar EdgeSwitch®. Managed development activity for a hardware-based transport ASIC that performs TCP/IP and UDP in hardware. Also managed a global team consisting of 3rd party development and manufacturing teams and internal development. Built a hardware development team for OAN. Responsibilities included recruiting, directing activity, assignment planning, resource management, and performance evaluations. MTS, Optical Area Networking, Raleigh, NC, 1999 - 2000Lead Hardware developer for OptiStar products, responsible for product direction, project management, and coordinating all aspects of design, development, and deployment for various products. Owned project management for several products developed by external contract design houses. Responsibilities included product architecture and requirements, contract negotiation for 3rd party design house, schedule development and management, coordination with test teams, factory design transfer, models builds and management, regulatory compliance and testing, user documentation, beta installs and support, and release to manufacture. MTS, Business Communication Systems, Denver, CO, 1992-1999Lead hardware developer for high-availability PBX product. Responsibilities included product architecture, project planning and hardware development of several control complex circuit packs. Lead real-time firmware developer for several PBX products Developed numerous hardware circuit packs for a PBX, including high-speed processors and duplication hardware, ISDN hardware and firmware, and packet processing firmware. Awarded 2 Patents. MTS, General Business Systems, Middletown, NJ, 1988-1992Lead hardware engineer for several projects. Developed real-time firmware in C and assembler.

Ms, Electrical Engineering

Bs, Computer Engineering