Bill Gallagher Email & Phone Number

California, United States

San Francisco Bay Area

San Francisco Bay Area

I analyze top user and creator issues, work with cross-functional teams to resolve those issues, and help manage support operations.

I handle tough escalations from front-line agents, note trends, work with product teams and stakeholders to eliminate consistent issues, and ensure that our customer support processes are scalable.

Ann Arbor, MI

I worked on a local campaign that the Sierra Club endorsed, helping elect environmentally minded civic leaders.

Dexter, MI

Helps strategize and execute field operations (canvassing and phone calls).

Detroit, MI

I maintained and improved the web presence for a Detroit-based nonprofit focusing on transit advocacy (in particular, buses and light rail) in southeastern Michigan.

At the circulation desk, I helped students, faculty members and administrators identify resources and check out books, and I managed desk operations. I also proposed more helpful organizing systems for patrons, including a method for making DVD checkouts more simple.

Detroit, MI

As an intern for a nonprofit organization focused on economic redevelopment of the Great Lakes region, I combed the internet for relevant stories, wrote about revitalization efforts, and posted blog entries. I generated ideas for a website redesign and a social media plan. I also helped to plan and coordinate an "Urban Laboratories" conference in.

Ann Arbor, MI

During the summer between my freshman and sophomore years of college, I delivered tea in and around Ann Arbor for the world’s largest online supplier of organic and free-trade loose leaf tea.

Certificate, Visual Media Design

Ba, Anthropology/Sociology

Activities and Societies: Japanese Language and Networking Club, Taiko Drumming Club I co-founded and led the "Japanese Language and.

Japanese Studies

Activities and Societies: Hikone Castles (local ultimate frisbee team) I took intensive courses in Japanese language and culture during.