• Pioneered the expansion of a local startup from two employees to a thriving workforce of over 40 nationwide by fostering a collaborative and empowering work culture.• Developed and executed strategic initiatives to scale operations, focusing on team recruitment, training, and development.• Established operational protocols to ensure consistency and efficiency, creating a supportive and enjoyable work environment for employees.• Collaborated closely with ownership to set company objectives and craft strategies for sustainable growth and profitability.• Cultivated strong partnerships with suppliers and distributors to support nationwide expansion efforts and maintain a positive company image.

• Supervised, trained, and inspired a team of over 30 staff members, fostering a culture of teamwork and mutual support.• Conducted regular meetings to align team goals and streamline operations, creating a cohesive and efficient work environment.• Introduced an incentive performance plan that incentivized teamwork and collaboration, resulting in a significant increase in sales.• Implemented innovative training programs to enhance employee skills and satisfaction, contributing to improved customer experiences.

• Managed sales operations and processes within a startup environment, guiding the company from its inception with 3 employees to a thriving team of 25.• Established strong and trusting relationships with call center departments, enhancing communication and collaboration.• Managed customer calls effectively in a fast-paced environment, fostering a positive and supportive team atmosphere.• Spearheaded process enhancements to improve call center efficiency and effectiveness, ensuring a seamless transition to full operational status.