Bill Geraghty Email & Phone Number

Cincinnati, Oh, Us

Erlanger, Ky

Recruited to this distributor and retailer of bathroom and kitchen hardware items as a Customer Service Manager to bring structure and stability to a role where others failed. Promoted to a Training Manager in January 2017 and was instrumental in the acquisition by Ferguson Enterprises in August 2017EMPLOYEE ENGAGEMENT• Overhauled talent acquisition strategies and rewrote job descriptions to generate increased interest and develop a more professional applicant pool – increased FTEs from 20 to 55• Piloted a future leader’s program to nurture and cultivate the leaders of tomorrow including identifying talent in conjunction with department heads and creating 6 unique training modules on various leadership topics • Conceptualized and led the company-wide employee engagement committee to develop programs and initiatives to boost employee morale HUMAN RESOURCES• Authored a first-of-its-kind training manual for all employees including the development of SOPs, formal job descriptions, and an in-depth knowledge base that established consistency and set clear performance goals and expectations • Created and led HR-specific training classes, designed to mitigate risk, including diversity and inclusion training, sexual harassment training, and resolving employee grievances• Developed disaster contingency plans designed the mitigate risk and minimize disruption to business operations BUSINESS ACUMEN• Collaborated with executive leadership on strategic planning and company road map development shifting from a small company mindset to a more corporate-type environment • Spearheaded robust cross-selling strategies which increased ancillary revenue 12%• Championed and implemented customer surveys which fundamentally shifted business operations including uncovering the need to revamp packaging techniques and overhauling an outdated website • Researched, interviewed vendors, made recommendations, and launched a telephone system that streamlined incoming calls

Cincinnati, Oh

Rejoined this data collection call center as a Training/Quality Manager. Promoted to a Day Shift Group Manager in 2002 and subsequently to a Project Manager in 2005 to develop and lead customized marketing research projects across a myriad of industries. Managed a team of up to 20 direct reports • Trained and coached internal stakeholders on Datalink, a real-time reporting platform, and developed a thorough knowledge base for integration into an e-learning platform• Cultivated robust relationships with clients as the primary company liaison leading the development of marketing research projects that aligned with their budgets, timelines, and company objectives • Coached, mentored, and led a team of up to 20 direct reports including talent acquisition, scheduling, career development, performance management, and goal setting

Managed the training department of a 500+ person call center.

Certificate, Human Resources Management/Personnel Administration, General

Certificate, Six Sigma Black Belt

Ba, Communication

Education record

Education record

Education record

Education record

Bachelor Of Arts - Ba, Organizational Communication, General