Bill Gerbrick Email & Phone Number

Providing 30+ years of progressive experience in the financial printing service. Developed expertise in customer service department management and growth, customer account coordination, inside sales, support, senior management support, customer service team building and management, and employee retention program management. Track record of success in delivering time-sensitive financial document production services to national and global customers, initiating continuous process improvements to deliver best-in-class service, creating exceptional customer loyalty strategies, and building long-term customer relationships that lead to additional revenue. Accomplished in handling unexpected customer projects, galvanizing corporate brand retention, and coaching and mentoring customer service teams for greater productivity. Highly effective in cultivating relationships across multiple business units, and forming dedicated customer service teams that are united in their approach to business.Successfully managed hundreds of projects ranging from several hundred thousand dollars to several million dollars. Projects have included the design of a new office and staff relocation, deployment and training for two software applications, a new quality program, and the development of an employee rewards program.Donnelley Financial is the leading provider of financial communications and data services to theinvestment and capital markets globally. DFS provides the global capital (GCM) and investmentmarkets (GIM) with content management and multi-channel distribution, data management andanalytics, collaborative workflow and business reporting tools and translation/language services.The company’s premium reputation with CFOs, private equity firms, general counsels, andinvestment bankers has helped create deep long-standing relationships and significant marketshare in the U.S.