Determine a business's benefit strategy and integrate Aflac products to complement the companies offering; thus, increasing employee engagement and retention.

• Originate, underwrite, close, and service microloans funded by Grand Rapids Opportunities for Women.• Created early underwriting guidelines and revised as necessary for the expansion of the program.• Manage lending relationships with financial reviews, and business sustainability discussions. • Administer government grant application and reimbursement process• Write grant requests to various foundations.

Oversee the efficiency of mail services and ensured quality collection of outgoing mail, thesorting and distribution of Priority and Express mail. Train employees on the procedures of thepost office and also create schedules for postal workers to ensure all tasks are assigned.

• Doubled profitability from 2009 to 2010• Lead staff to become the top-performing bank for February 2009. • Ranked second in region for 2008 and top 15% in company.• Hired, trained, and created sales culture with banking center staff.• Developed staff to organize events and tasks normally completed at management level.• Planned and managed Grand Opening and Ribbon Cutting celebration.• Point of contact for cross-functional teams during construction and opening of new banking center and regional headquarters.

• Managed conversion of goal tracking from traditional production and growth goals to profit center management.• Created and maintained a high level of professional relationships with departments not traditionally utilized.• Projected productivity and expense goals for banking office annually.• Identified underlying factors of customer engagement and made adjustments that resulted in an increase of 9%.• Effectively converted a bottom quartile banking office into a top quartile banking office in six months through team analysis, development, and realignment. • Facilitated growth in the following areas:- Loan Balance 20%.- Monthly Income 70%.- Net Operating Income 39% from 2005-2006