Experienced IT Professional with 30 years of experience in IT Infrastructure Operations, Project Management and Service Desk / NOC. I've held a variety of leadership roles in IT infrastructure design and operations including; Windows, Unix, Storage, Virtualization, Backup, Disaster Recovery, Service Desk, NOC, and Data Center teams throughout my career at Macy's and Alliant Health Solutions.I developed excellent cross-functional relationships and coordinated large capital projects. I'm a firm believer in developing policies, process, and procedures that support business objectives, reduce costs, and mitigate risks when delivering solutions and services to internal and external clients. My approach to service delivery focuses on stability, efficiency, resolution effectiveness, capex and opex reduction, and consistent delivery of repeatable processes. Developing my personal brand starts with developing credibility and establishing trust through listening and continuous communication and then delivering solutions that meet my customers' needs.
Listed skills include Vendor Management, Leadership, Data Center, Management, and 45 others.