Bill Hofius

Bill Hofius Email and Phone Number

Apple Maestro | Educator and Trainer | Cosmopolitan Adventurer @ Included Health
Bill Hofius's Location
Minneapolis, Minnesota, United States, United States
Bill Hofius's Contact Details

Bill Hofius personal email

n/a
About Bill Hofius

Much like Apple, I live at the intersection of the Liberal Arts and Technology. With a degree in teaching social studies, I love using and supporting Apple technology. My technical skills and experience allow me to resolve your technical issues and then my background in teaching and training allows me to help you understand your Apple devices on your level so you get the most out of your technology. An experienced facilitator and trainer, I have taught students of all ages both in Japan and here in the U.S. While at Apple for over 12 years, I guided new hires through their on-boarding at and helped employees expand their knowledge and skill sets. My background in speech communication made me a confident and dynamic presenter who loves to engage an audience. I love to let my passions show and engage my audience with meaningful content that connects with them.I am fortunate to have the opportunity to explore the world. My exploration began in Japan where I taught English for six years. Using a PowerBook G3, I incorporated music, video and even a little karaoke into my lessons. Since I first set foot in Nippon in 1995, my exploration of world has taken me to Asia, Australia, Europe and Iceland. I cannot wait to see where my next adventure takes me.はじめまして!どうぞよろしく!

Bill Hofius's Current Company Details
Included Health

Included Health

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Apple Maestro | Educator and Trainer | Cosmopolitan Adventurer
Bill Hofius Work Experience Details
  • Included Health
    It Support Engineer Ii
    Included Health Dec 2021 - Present
    San Francisco, Us
  • Foss Swim School
    It Specialist
    Foss Swim School Apr 2021 - Dec 2021
    Eden Prairie, Minnesota, Us
  • Central Coast Solutions, Inc.
    Senior Macintosh Field Engineer
    Central Coast Solutions, Inc. Mar 2017 - Apr 2021
    Maple Grove, Mn, Us
    At Central Coast Solutions the environment is very dynamic and changes from day to day. My responsibilities include consulting with clients regarding their current and future technology needs, providing rapid response to break/fix issues as they arise, preparing and deploying new hardware and software solutions, as well as delivering proactive and preventative support. On any given day you are most likely to find me onsite with one of our clients either troubleshooting and resolving the hardware and software technical issues that opposed-up with their computers, servers or network. For some clients I act as a resource for any issues that may arise while I am there or to answer questions that have come up during the week. In other cases, I am providing proactive hardware and software maintenance that includes updating or upgrading macOS and application software packages. When I am not with a client, you can find me in our office communicating with clients and coordinating service issues, setting up new Macs and iPads and networking equipment for clients, troubleshooting software and hardware issues on equipment that has been dropped off, or replacing failed hardware in a malfunctioning Macintosh.
  • Apple Retail
    Creative
    Apple Retail Feb 2007 - Oct 2016
    Cupertino, California, Us
    Creatives are the heart of training and development within the Apple Store. In nearly 10 years with Apple as a Creative, I facilitated more than 18,000 hours of learning. Using a combination of presentation, directed learning and discovery learning I guided customers and employees through hands-on experiences that enabled my learners to get more out of themselves and out of their Apple technology.
  • Apple Retail
    Mac Genius
    Apple Retail Apr 2005 - Feb 2007
    Cupertino, California, Us
    Mac Geniuses are the heart and soul of the Apple Store. Mac Geniuses don't just repair hardware and software issues; rather, Mac Geniuses repair the broken relationship between Apple customers, their devices and Apple, Inc. The most important tool any Genius can wield is empathy. In nearly two years as a Mac Genius I honed my empathy skills to place the customer and their concerns first. How does one empathize with others? Through active listening skills is how one shows empathy. Only from this position of empathy can hardware and software repairs begin.
  • Apple Retail
    Mac Specialist
    Apple Retail Jun 2004 - Apr 2005
    Cupertino, California, Us
    Guided customers to discovering how Apple technology could benefit their unique needs.
  • The Blake School
    Computer Lab Supervisor
    The Blake School Sep 2001 - Apr 2005
    Mpls, Mn, Us
  • Osaka Prefectural Government
    Native English Teacher
    Osaka Prefectural Government Jul 1995 - Jun 2001
    Jp

Bill Hofius Skills

Os X Mac Iwork Customer Service Experienced Trainer Expert Facilitator Social Media Engaging Public Speaker Experienced Speaker Teacher Instructor Hands On Training Instructor Led Training Mentoring Apple Mac Os X Ipad Iphone Apple Certified Apple Certified Technician Mac Support Keynote Adobe Creative Suite Speech Training Delivery Train The Trainer Technology Iphone Support Apple Aperture Japan Ilife Ios Retail Ipod Microsoft Office Apple Retail Speech Coaching Computer Hardware Adobe Photoshop Sales Troubleshooting Technical Support Customer Experience Leadership Team Leadership Photography Customer Satisfaction Living Abroad Travel

Bill Hofius Education Details

  • Minnesota State University, Mankato
    Minnesota State University, Mankato
    Speech Communication
  • Anoka-Ramsey Community College
    Anoka-Ramsey Community College
    General

Frequently Asked Questions about Bill Hofius

What company does Bill Hofius work for?

Bill Hofius works for Included Health

What is Bill Hofius's role at the current company?

Bill Hofius's current role is Apple Maestro | Educator and Trainer | Cosmopolitan Adventurer.

What is Bill Hofius's email address?

Bill Hofius's email address is bh****@****ool.com

What schools did Bill Hofius attend?

Bill Hofius attended Minnesota State University, Mankato, Anoka-Ramsey Community College.

What skills is Bill Hofius known for?

Bill Hofius has skills like Os X, Mac, Iwork, Customer Service, Experienced Trainer, Expert Facilitator, Social Media, Engaging Public Speaker, Experienced Speaker, Teacher, Instructor, Hands On Training.

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